Don Mitchell Email & Phone Number

Arlington, Texas, United States

- Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs- Creating rational strategies for upgrading the company’s network software whenever a new update is available- Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the eventof a problem- Staying up to date with new network technology and reporting this information to the executive team each quarter- Working closely with other department Managers to assess the growth needs and maintenance of the company’snetwork- Responsible for coordinating, planning, and leading computer-related activities in the organization

Arlington, Texas, United States

- Assess current and future compatibility of IT systems, hardware, and software with the existing infrastructure, networks, and applications- Conduct in-depth analysis of business processes and workflows to develop and implement solutions to address identified issues, improve processes, or enhance system performance.- Provides technical assistance and support to end-users, troubleshooting hardware and software issues and resolving technical problems promptly- Evaluating, selecting, and procuring IT equipment and software solutions that meet the organization's needs- Collaborating with cross-functional teams for system upgrades, migrations, and implementations by providing technical expertise and support- Investigate and resolve complex IT issues and incidents; identify root causes and implement preventive measures

United States

- Administrator for 100+ Employees on-site to provide excellent customer service, mitigate downtime, and improveperformance- Handled all Information Technology Purchasing along with Inventory Management for implementation with Intune- Integrated Apple Business Manager with Intune to create standardized images for all computer devices within thecompany- Coordinated with Leadership on standardized technology practices and streamline workflow for future expansion

United States

- Responsible for building and maintaining the District’s computer images for installing on all computer devices- Operate SCCM to distribute and maintain software applications, security updates, network status monitoring, andimplement new applications needing to be added onto the network- Purchasing and Consulted with Vendors for Implementing Imaging Solutions Software.- Coordinated District-wide Projects (Teacher MacBook Refresh/Deployment, iPad Refresh/Deployment)- Trained Support Techs daily with work order requests along with creating technical documents for users and techs- Maintained a 99.9% satisfactory customer support rating in Zendesk

Grand Prairie, Tx

- Worked as a Level 2 Tech responsible for managing various technologies throughout the school district- Instructed Level 1 Techs on proper procedures for repairing, maintaining, and troubleshooting systems and hardware- Managed thousands of iPads, MacBook Airs, Dells 3150s, and HPs with BYODs to properly run on GPISD network

Grand Prairie, Texas, United States

- Stationed at Grand Prairie High School with 3000+ Students to manage and maintain 2000+ iPads, 600+ MacBook’s/24Carts, and 600+ 3150s- Delivered comprehensive technical support, advice, and help with technical, hardware, and software system issues

Grand Prairie, Texas

- Supported students in an after school program with homework assignments and educational activities

Beijing/Hohhot, China

Cross-Cultural Psychology and Cultural Immersion Leadership Study Abroad Program

Grand Prairie, Texas

Grand Prairie, Texas

Dubiski Career High School Customer Service / Help Desk / Computer Repair- Maintained and repaired 20+ laptops daily to return to user functional use- Delivered comprehensive technical support, advice, and help with technical, hardware, and software system issues- Ensured great customer service is provided by quickly responding to customer’s inquiries, requests, and concerns- Translated technical information into non-technical speak for nontechnical users to assist with understanding issues

Bachelor'S Degree, Psychology

Associate Of Arts And Sciences - Aas, Information Technology - Network Support

Maintain, test & troubleshoot network systems Monitor systems to make sure networks operate correctly & without interruption Resolve.

Associate Of Arts - Aa

High School Diploma, Information Technology

Activities and Societies: Magna Cum Laude, National Honor Society, National Society High School Scholars, Honors. (Grand Prairie High.