Don Mitchell Email & Phone Number

London, United Kingdom

• 2022 (one year): Wellcome Trusto Project Manager accountable for the introduction of a new risk management framework for the Data & Technology function• 2021 (eight months): Lloyds of Londono Project Management Officer supporting the Introduction of a revised Change Delivery Framework• 2020 (one year): Lloyds Banking Groupo Senior Programme Management Officer accountable for setting up and management of the Programme Management Office in support of the Programme’s delivery… Show more • 2022 (one year): Wellcome Trusto Project Manager accountable for the introduction of a new risk management framework for the Data & Technology function• 2021 (eight months): Lloyds of Londono Project Management Officer supporting the Introduction of a revised Change Delivery Framework• 2020 (one year): Lloyds Banking Groupo Senior Programme Management Officer accountable for setting up and management of the Programme Management Office in support of the Programme’s delivery of a bank-wide Risk Simplification initiative.• 2018 – 2019 (two years: HSBC Global Compliance Changeo Hybrid Project Manager/Business Analyst - as Project Manager managed and delivered a global Politically Exposed Person (PEP) Alert Handling Procedure to all of the bank’s applicable 62 countries/jurisdictions Show less

London, United Kingdom

• Subject Matter Expert on processes & controls and point of contact for Business work streams (including Treasury, Finance, Mortgages, Marketing & Communications) preparing Schedule of Events documentation covering Pre/Mid/Post project delivery activities• Responsible for tracking and expediting of work stream activities to facilitate phased deliveries of Schedule of Events documentation to ensure compliance with agreed project timelines• Responsible for ensuring any issues and… Show more • Subject Matter Expert on processes & controls and point of contact for Business work streams (including Treasury, Finance, Mortgages, Marketing & Communications) preparing Schedule of Events documentation covering Pre/Mid/Post project delivery activities• Responsible for tracking and expediting of work stream activities to facilitate phased deliveries of Schedule of Events documentation to ensure compliance with agreed project timelines• Responsible for ensuring any issues and dependencies (RAID) were managed and tracked through collaboration with stakeholders e.g. Project Managers, Relationship Managers, Department Heads and Operations• Contributed to the creation of regular and ad-hoc status reporting of project progress, Risks & Issues for distribution to project stakeholders e.g. Project Sponsors, Project Managers, Relationship Managers• Attended Change Advisory Boards, with responsibility for impact assessing Changes beforehand and articulating findings during the meetings• Stakeholder Management through liaison & collaboration with Operations Managers, Department Heads, and Communications Managers, representing work streams including Marketing, Finance, Mortgages & Communications, to understand the feasibility of their respective Cutover activities and the identification of mitigating actions• Responsible for ensuring that appropriate planning, delegation and management of the Business Cutover documentation once received, was in place, including supporting activities such as QA Reviews and the engagement of additional resources to facilitate document uploads• Collaboration with Project Management, providing support to ensure correct level of data was incorporated into the appropriate phased delivery• Managed and maintained work stream documentation in the Implementation Tool, ensuring any updates were actioned, recorded and validated by respective work streams Show less

Croydon, United Kingdom

• Creation and maintenance of Pre-Release governance, in line with Change Management Policies & Procedures• Subject Matter Expert with responsibility for ensuring adherence to Release governance by impacted stakeholders e.g. Project Management Office, Business and IT Project Managers• Responsibility for ensuring Project and Release plans feature appropriate Release activities, through collaboration with Business and Technical Project Management• Chaired regular Release Management… Show more • Creation and maintenance of Pre-Release governance, in line with Change Management Policies & Procedures• Subject Matter Expert with responsibility for ensuring adherence to Release governance by impacted stakeholders e.g. Project Management Office, Business and IT Project Managers• Responsibility for ensuring Project and Release plans feature appropriate Release activities, through collaboration with Business and Technical Project Management• Chaired regular Release Management Project Progress meetings during count-down to Release date, attendees including Project Sponsor, Heads of Departments, Business & Technical Project Managers• Performed regular progress reviews of Change Initiatives, ensuring any Risks & Issues were tracked and resolved• Management, including updates of Rolling Forward Schedule of Change, detailing planned IT Releases, associated Projects and owning Business Units• Responsible for post-implementation governance e.g. establishing an Incident Management approach• Facilitation of business checkout and Go/No-Go decision making processes, liaising and gaining agreement with stakeholders e.g. Senior Exec and Project Sponsors• Facilitated decision making & approval discussions for Change Controls• Collation of Release Management templates and issuing of regular and ad-hoc Status Reports to all Stakeholders, including Project Sponsors and other Senior Exec members• Development and maintenance of working relationships with business and IT Project Management, Business Analysts, Exec and other key stakeholders Show less

Upon being made redundant from Direct Line Group, I made an extended trip to the Far East, travelled in the UK and successfully studied for PRINCE 2 Foundation and Practitioner Certificates.

London, United Kingdom

Coordination and Delivery of Technology Changes, Projects, IT Releases, Disaster Recovery• Contributor to Project Requirements and Delivery Planning processes for IT and Business Changes planned and ad-hoc Releases• Contributor to preparation and management of project plans, establishing Stakeholders, milestones and task owners• Creation of Business Readiness plans, incorporating Release Management and Business Acceptance tasks• Management of Project Streams on behalf of Project… Show more Coordination and Delivery of Technology Changes, Projects, IT Releases, Disaster Recovery• Contributor to Project Requirements and Delivery Planning processes for IT and Business Changes planned and ad-hoc Releases• Contributor to preparation and management of project plans, establishing Stakeholders, milestones and task owners• Creation of Business Readiness plans, incorporating Release Management and Business Acceptance tasks• Management of Project Streams on behalf of Project Managers, producing Project Status and RAID ReportingChange Management Governance Champion – Change Request Delivery• Acted as Subject Matter Expert and point of contact for Change Management Processes for Business Stakeholders• Contributed to managing the Forward Schedule of Change, detailing planned IT Releases, associated Projects and owning Business Units• Attended Change Advisory Board Meetings on occasion, with responsibility for articulating the business need for Changes and the influencing of decision makers• Managed (Budget, Admin. & Chairing) a Divisional Change Advisory Board, to approve and schedule low-cost/short-development time changes into the Release scheduleMajor Incident Manager for high criticality technology related Incidents• BAU maintenance for 15,000 internal/external customers, including out of hours on-call duties. Liaising with users (internal & third party e.g. Brand Partners) and IT departments (internal & third party suppliers), to understand issues and enable the formation of impact statements. Collaboration with business users to establish workarounds. Stakeholder Management at all levels throughout Incident lifespan.Problem Management• Proactive and reactive Problem Management, facilitation of post incident investigations, trend analysis and stakeholder focus groups ensuring identification/mitigation of service failure root causes. Collaboration with Risk Management to ensure correct treatment of Regulatory breaches. Show less

London, United Kingdom

• Major Incident Manager for high criticality Technology related Incidents• Management & Delivery of Technology Changes, projects, IT Releases• Stakeholder Management & Reporting, liaising with interested parties at all levels

Reading, United Kingdom

• Investigation and review of personal pensions sold to policyholders• Liaison with policyholders, employers, pension scheme providers and Actuarial