I’m a highly experienced and multifaceted professional with a passion for managing and optimizing online education programs for licensed professionals. With a deep expertise in overseeing large-scale compliance projects, I ensure that everything stays aligned with state, federal, and industry regulations while delivering seamless educational experiences.Throughout my career, I’ve led cross-functional teams in the creation of cutting-edge e-learning platforms, simplifying complex legal and technical content for a wide range of audiences. I take pride in my ability to implement Agile methodologies that drive innovation in software development and enhance learning management systems, making sure they meet both business goals and compliance needs.Navigating intricate regulatory environments, I’ve managed relationships with thousands of state agencies, securing approvals and ensuring smooth operational flow. My leadership extends across multiple departments, where I’ve consistently fostered productivity and guided teams toward achieving key business objectives.I’m also passionate about developing comprehensive training programs that guarantee smooth product adoption, enhancing user satisfaction every step of the way. By analyzing market trends and assessing ROI, I align business strategies with operational goals, driving sustainable growth.From designing user-centric educational materials to creating internal training programs, I thrive in tech-focused and compliance-driven environments. If you're looking for someone who can lead with insight, drive results, and foster innovation, let’s connect!
The Business Duck
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Business ConsultantThe Business DuckCentral Point, Or, Us
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Business ConsultantFreelance Nov 2023 - PresentWorking with multiple small businesses, providing guidance on business planning, regulatory compliance, and go-to-market strategies. Applying project management expertise to ensure smooth execution of business initiatives, using skills gained from my previous experience leading cross-functional teams.Key Contributions:● Facilitated strategic decision-making to enhance business scalability and profitability.● Developed tailored operational frameworks to drive sustainable growth.
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Compliance ManagerCertus Sep 2021 - Oct 2024Orlando, Florida, United StatesMy core day-to-day tasks in this role included:• Leading a team to ensure compliance with state approval requirements for education courses.• Managing relationships with over 8,000 state agencies to ensure smooth operations.• Administering and overseeing more than 5,000 online courses.• Supervising compliance audits to ensure adherence to regulatory standards from state and federal bodies.A selection of my key accomplishments in this capacity entails:• Ensured adherence to regulatory standards by supervising compliance audits from state, federal, and key regulatory bodies.• Directed team of 6 and managed all aspects from hiring decisions to task assignments while upholding productivity and discipline. -
General ManagerAt Your Pace Online Sep 2021 - Dec 2021Gold Hill, Oregon, United StatesMy core day-to-day tasks in this role included:• Directed overall business operations during the transition period following the acquisition of AYPO by Certus.• Coordinated the integration of AYPO’s business functions into Certus’ operational framework, ensuring smooth transition and continuity.• Managed high-level decision-making for product development, operations, and personnel management.• Ensured alignment between legacy processes and new operational standards during the transition phase.A selection of my key accomplishments in this capacity entails:• Successfully oversaw AYPO’s transition under Certus' ownership, maintaining business continuity and minimizing disruption.• Led the integration of cross-departmental workflows into Certus’ broader operational systems. -
Software Product Designer / Program ManagerAt Your Pace Online Jun 2019 - Dec 2021Gold Hill, Oregon, United StatesMy core day-to-day tasks in this role included:• Creating user stories and epics• Ensuring that programming progress aligns with business needs• Designing product requirements to meet regulatory and business use cases.• Evaluating new tools such as shopping carts, content creation systems, and learning management systems.• Conducting quality control assessments to ensure software projects met standards and objectives.A selection of my key accomplishments in this capacity entails:• Managed a team of four software developers and maintained project alignment and task completion.• Spearheaded the design and development of innovative software for educational content creation and distribution.• Implemented Agile project management methodologies to drive the successful delivery of software development projects.• Delivered comprehensive training to users on newly developed products for effective adoption.
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Chief Of OperationsAt Your Pace Online Jan 2018 - Nov 2021Gold Hill, Oregon, United StatesMy core day-to-day tasks in this role included:• Directing a team of 19, overseeing hiring, task assignments, productivity, and discipline management.• Leading business functions related to product creation and deployment.• Collaborating with executive leadership to align business goals and strategies.• Conducting market analysis to drive business growth and assess ROI for new projects.• Facilitating interdepartmental coordination to ensure timely task completion.• Analyzing state statutes and administrative rules to ensure legal compliance.• Liaising with state agencies to ensure courses adhered to regulations.• Developing accessible courses that translate complex topics for a non-professional audience.• Designing and implementing improvements to business processes.• Overseeing the development of software feature improvements.A selection of my key accomplishments in this capacity entails:• Managed over 600 state agency relationships and 1,000 online courses to ensure smooth administration.• Led quality assurance processes for all learning management system modifications.• Established business-wide objectives and guided cross-department teams to ensure achievement of targets.• Created feature requests and user stories for learning management system enhancements, aligning them with compliance needs for new markets.
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Program Director / Technical Writing ManagerAt Your Pace Online Mar 2014 - Jan 2018Grants Pass, Oregon, United StatesMy core day-to-day tasks in this role included:• Analyzing state statutes and administrative rules to ensure compliance with educational standards.• Developing user-friendly courses that simplify complex topics for non-professional audiences.• Training instructional developers in best practices for online course creation.• Coordinating cross-departmental efforts for timely project completion.• Designing and testing custom LMS modules for smooth functionality.A selection of my key accomplishments in this capacity entails:• Installed and tested multiple custom LMS modules to ensure seamless functionality.• Designed and managed custom learning management system courses, aligning them with business needs.• Researched legal guidelines for acquiring and maintaining professional licenses to support business compliance.• Established company-wide goals and objectives, supervising both internal and external teams to drive achievement.
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Senior Technical Support Associate / Quality Assurance SpecialistAt Your Pace Online Jun 2013 - Mar 2014Grants Pass, Oregon, United StatesMy core day-to-day tasks in this role included:• Guiding students in navigating the learning management system and troubleshooting technical issues.• Analyzing state statutes and administrative rules to ensure compliance with educational standards.• Reviewing online courses for compliance with legal requirements and best practices.A selection of my key accomplishments in this capacity entails:• Handled up to 50 technical and customer support calls daily and resolved issues efficiently.• Researched legal guidelines for acquiring and maintaining professional licenses to support business compliance.
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Quality Assurance TechnicianPlexis Healthcare Systems Aug 2012 - Mar 2013Ashland, Oregon, United StatesMy core day-to-day tasks in this role included:• Testing C# code to ensure proper functionality utilizing a variety of programs such as SOAP UI, Microsoft SQL Server, and proprietary health care database software.• Reviewing online courses for compliance with legal requirements and best practices.A selection of my key accomplishments in this capacity entails:• Wrote detailed and concise issue reports to ensure comprehension among a variety of audiences.• Worked on as many as five projects simultaneously, ensuring accuracy in each. -
Armored Car Vault Supervisor / Route SupervisorGardaworld Feb 2007 - Mar 2009Central Point, Oregon, United StatesMy core day-to-day tasks in this role included:• Performing data entry operations to maintain the smooth operation of the vault office.• Ensuring the security of up to $100,000,000 cash nightly.• Organizing the order in which various businesses were serviced.A selection of my key accomplishments in this capacity entails:• Received and distributed cash funds to local businesses while maintaining a high level of professionalism and personability.• Tracked the flow of money between Medford GARDA branch, district GARDA branch, and the banks and businesses in the Rogue Valley. -
Infantry SoldierArmy National Guard Sep 2002 - Sep 2008Medford, Oregon, United StatesMy core day-to-day tasks in this role included:• Training and led teams in tactical operations, ensuring mission readiness and strategic coordination in high-pressure environments.• Executing a wide range of infantry tasks including reconnaissance, defense operations, and weaponry handling.• Maintaining operational security during missions and provided critical support to commanding officers in both training and field exercises.• Participating in extensive physical and tactical training to maintain the highest standards of performance and discipline.A selection of my key accomplishments in this capacity entails:• Deployed to Afghanistan, supporting operational goals and contributing to the overall mission success.• Trained and supervised new infantry soldiers, ensuring their readiness for combat and high-stress scenarios.• Recognized for excellent teamwork and leadership under pressure, contributing to unit cohesion and effectiveness.
Don Reynolds Education Details
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Information Analysis And Decision-Making -
Philosophy
Frequently Asked Questions about Don Reynolds
What company does Don Reynolds work for?
Don Reynolds works for The Business Duck
What is Don Reynolds's role at the current company?
Don Reynolds's current role is Business Consultant.
What schools did Don Reynolds attend?
Don Reynolds attended Southern Oregon University, Southern Oregon University.
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