Don Townsend621 Cerritos Long Beach CA. 90802Cell: 714.615.2038Professional SummaryDirector of sales and customer service. Driven to lead sales teams to achieve record setting revenue gains. Excellent in team building, training and motivation.Skills • Goal oriented• Strategic account development• Accomplished manager• Mastery of CRM, Sales Software, Microsoft Office Suites• Quick learner• Leader• Decisive• Expects high performanceWork HistoryV.P. SalesPrimo Insurance Services 1/2014-Present• Develop strategic sales goals and marketing for the teams of staff.• Create and develop protocol for CRM software and training.• Design, implement, and manage sales forecasting, planning and budget processes.• Establishes high levels of quality, integrity, and accuracy.• Provide leadership to the sales organization and counsel to the Owner in implementing new sales guidelines.• Identify opportunities for sales process improvement. Facilitate successful implementation of programs thought the sales organization by ensuring well defined efficient sales process in place for launch.Regional Sales ManagerHome Health Solutions 1/2012-12/2013• Successfully manage large high profile customer accounts.• Setting sales targets maximizing sales and profitability.• Motivate store managers, hire and fire.• P&L analysis and report generation• SAP proficient.• Drive customer service team in performance.• Achieve best sales goal twice each year.• Problem solving specialist.• Exceed the annual sales target by 5%Branch Manager Lin Incorporated 01/2005-12-2013• Support and manage sales staff and motivate staff in goals.• Manage inventory control.• Source and implement software and train staff.• Create and launch new online marketing strategies.EDUCATIONM.B.A 2012 University of Phoenix B.A. 2011 University of PhoenixAAIT 2008 University of Phoenix