Donald Byrd Email & Phone Number

Charlotte, North Carolina Area

Managed and upgraded SCCM 2012 to Configuration Manager version 1606/1702 projects for Compucom Accounts and clients. Subject Matter Expert for Projects with SCCM as it pertains to clients, vendors, design, configure, install configure and support for Compucom support and operations teams. Assigned multiple projects each with an onsite or remote administrator Provided weekly, monthly and yearly reports Managed weekly Governance Board meetings for software approvalsAttended Change Control meetings to review all changes in the clients environmentCreated new processes and procedures for team to follow based on Microsoft best practices to obtain 100% customer satisfaction goals for all support issues including software deployment Performed assessments of SCCM and made recommendations for overall site design Designed and Installed\configured a new Configuration Manager 1702 site in a new datacenter as one of the projects the customer moved datacenters. Documented site design and overall site settings for future referenceVision Service Provider (VSP) - Consultant – Responsible for transition of SCCM upgrade from SCCM 2012 to Configuration Manager 1702. World Wide site with 30 remote image\build locations supporting SCCM imaging and 11,000 workstations. Hired new onsite administrator and trained him on day to day operations migration\transition to Compucom offshore operational\steady state resources. FirstGroup America (FGA) - Transition Services Team – Responsible for Designed and Installed\configured a new Configuration Manager 1702 site in a new datacenter as one of the projects the customer moved datacenters. Developed process documents and trained the offshore resources to support the contract via steady state.AmeriaBergenSource- Consultant -Architecture Redesign of SCCM 2012 and realign of operational support teams to support Configuration Manager 1702.

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Looking for a new company to utilize my skill set. Subject Matter expert on the windows platform for Active Directory, DNS, System Center Configuration Manager and Patch Management, System Deployment, Software Documentation, SharePoint, Software Installation, Security, Citrix, Visio, Troubleshooting, Windows, Vendor Management, Network Administration, and Information TechnologyResponsible for design, implementing Configmgr 1511 for software deployments and patch management for small to large corporations world wide. Trained offshore resources to support the application

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Managing SCCM 2012\Configmgr 1511 for many small to large companies for HCL America. Design , Implemented Configmgr 1511 for Ascensia Diabetes Corp in 43 countries, Trained offshore teams to support the application

Managed Active Directory, Microsoft Operation Manager (Mom), System Center Operations Manager (SCOM), System Center Configuration Manager (SCCM). Managed Group Policy, for Windows 2003 and Windows XP for a large healthcare company. Knowledgeable with SCCM, SMS, MOM, SCOM, LDAP and access identity software, Patch Management, VMWare, Citrix, Tivoli and other applications utilizing Active Directory. Migrated multiple networks to the Corporate Domain.Deployed Software applications, Managed Security updates and other Windows updates. Created many applications for the support center and desktop teams to utilize. Proficient in application packaging, deployment an overall knowledge of asset management.Facilitated weekly corporate policy meeting for all support departments. Duties including documentation of agenda, developed plans and projects to implement solutions to reduce the total cost of ownership.

Managed SMS 2.0 and SMS 2003 for large retail environment. Responsible for Change Control Process, Tickets and administrative duties including reports. Upgrading Windows NT 4.0 Servers to Windows 2000 and Windows 2003. Upgraded Windows NT 4.0 workstations to Windows XP workstations via RIS. Deployed Software, Managed Security updates and other Windows updates. Worked extensively with Active Directory and Group Policies.

Support Professional-Microsoft Premier Support Supported Microsoft computer systems via telephone to Premier and personal customers on a variety of products while maintaining continuing certifications and developing career oriented skills. Developed training, published articles and assisted in numerous project resolutions. Consistently secured top positions in customer service ratings and case completions. Led individual trainee sessions and produced, published technical solution presentations. Managed case load using both technical and administrative skills encompassing tool resource, team management, time management and excellent customer service skills. 6 years Windows NT 4.0 Server/Workstation support 4 years Windows 2000 Server/Workstation support 1 year Windows 2003 Server/ Windows XP workstations support Supported MSUS Microsoft Software Update Services (patch management) Supported SMS (Software Management Systems) 2.0 and 1.2 MCP SMS 2.0 Supported Internet Explorer functionality

Managed the installation of company machines for Duke Power for entire service area. Servers, Workstations Printers. Setup and delivery Managed team of 10 technicians Technical support for installation routines. Special Projects Engineer (setup, delivery and training for POS applications)

Contracted employment supporting Dos, Windows 3.1-Windows 98 for Premier and personal customers. 18 months on site at Microsoft on telephone support team

• Navigation Electronics Technician aboard US Nuclear Ballistic Submarines. • Obtained Top Secret Security Clearance • Extensive academic training on information systems • Responsible for submarine navigation via computer systems • Maintenance on navigation computer systems

Extensive academic training on information systems Responsible for submarine navigation via computer systems Maintenance on navigation computer systems; Managed stock, bond, futures and commodities accounts\ portfolios for individual, corporate and state level accounts. Obtained Brokerage License. Series 4, 7, 63