• The Post Closer - Government Insurer supports mortgage related business strategies and is responsible for the auditing and shipment of delegated Government Insurer closed loan files to the applicable government agency. The position requires a thorough knowledge of FHA and VA underwriting and closing requirements.• The goals of this position are to expeditiously deliver complete, accurate files for timely endorsement.• Perform an audit of the loan package in accordance with checklist• Review underwriting final approval sheet to ensure all “at closing” conditions were Identify any incorrect, incomplete or missing documentation and take appropriate steps to rectify • Effectively communicate with title, builder, buyers and co-workers in a positive and professional manner to obtain missing and/or corrective documentation in a timely manner• Assemble documentation in accordance with FHA and/or VA Guidelines for accurate submission• Complete insurance application within FHA Connection or WebLGY, as applicable• Perform other duties as assigned• Ability to have conversations with customers, co-workers and higher level manager

• Responsible for conducting audits on closed loan files for compliance with company and secondary guidelines, resolving pending items and meeting loan delivery/purchase deadlines.• Audit closed loan files for quality and compliance. Audit to be completed within 3 days of receiving the closing packages.• Resolve any issues found during audit; prepare delivery package in proper order within 3 days of receiving the closing packages.• Monitor pipeline to ensure that workflow is completed in a timely manner.• Maintain working knowledge of secondary and investor guidelines and websites.• Deliver excellent customer service while interfacing with Closing agents, Investor representatives, Borrowers and Branch personnel.• Tracking missing Documents & Closing packages with the closing attorneys and Title Companies.• Transfer rights in MERS.• Perform other job-related duties as instructed by Manager.

• Sets up and enters new claims into claims management system. • Reviews, prepares, creates, and/or sends letters including acknowledgment letters, Demand letters, and claim denial letters. • Process and code invoices for payment of bills and expenses and submit to Accounts Payable upon management approval.• Prepare acknowledgment letters, Demand letters, and claim denial letters. • Answer inbound calls from insured, Attorneys, agents, to provide procedures to file a title insurance claims. • Contact clerk of court dept. in various counties to obtain procedures and fees for submitting documents to their county for recording. Also obtaining fees to obtain certified copies of records documents.• Request checks, certified funds, wire payments from accounting in order to resolve claims. • Close physical and system files once claim is resolved. • Manage all incoming recoupment checks by scanning to the claim file, logging them in claims system, and updating recoupment tracking spreadsheet. Generate monthly and yearly recoupment reports displaying recovered amounts.

 Analyze missing KIDS activity for dis-enrolled CHP members to recover any missing payments back to theState. Research HF Membership system (MHS) to determine coverage available to a member. Research incoming requests from the State to determine if the data in MHS is accurate. Research the DOH KIDS system to understand the history of KIDS data in order to determine gaps. Determine corrective actions and the sequence to follow (based on CHP KIDS rules) Create submission files (data sourced from various systems) to get data transmitted to DOH KIDS system Check the status of submissions daily to initiate the next step in a series of steps needed to complete thecorrection to data in DOH KIDS Keep track of assigned work and report status - report risks, issues, challenges Work with HF SMEs and other team members as part of the broader CHP project Work with HF Operational Quality Assurance department to ensure quality of work As of 4/29/2019, my individual amount recovered $210, 431. 30

• Supported the firms critical risk management function by performing all duties associated with conflict of interest reporting including: conducting research via internal and external sources analyzing information and interpreting search results analyzing and composing contents of conflict reports.• Provides first round review and analysis of conflict reports, identifying potential conflict issues, analyzing existing waivers, and providing summaries to requesting attorneys. Assists in the analysis of potential conflict issues and supports the responsible attorneys in seeking resolution.• Conducted comprehensive research and analysis to validate all parties, nature of entity s role in a particular matter and identified relevant corporate affiliations.• Analyzed and evaluated conflicts search results to provide a complete summary report of findings to the requestor. • Utilized internal and external databases and other legal resources to conduct research relating to conflicts resolution like public company SEC filings, corporate family tree information, state corporation databases and other publicly available practice area information sources. • Bloomberg, Lexis, Hoovers, secretary of state sites, and Edgar, LegalKey and be able to interpret the data produced by those systems.

• Resolved all issues pertaining to the vehicle lease agreement.• Processed payoff quotes.• Obtain all required accident claim information to report to insurance dept.• Spoke with insurance companies regarding total loss claims.• Processed lease payments and educated customers on account delinquency.• Assisted customers with voluntary surrenders.• Assisted customers with redeeming vehicle after repossession occurred.• Accountable for training and on-boarding of new hires and assigned as a mentor during new-hire process to ensure training objectives are being met.

• Opened, closed, and maintained each client's electronic and physical files.• Managed all legal documents, email box, firm's server and cloud-based case management software.• Processed all incoming and outgoing mail and faxes.• Indexed all case files in preparation of mediation binders and prepared all closed files for storage. • Drafted retainer agreements and sent to clients via DocuSign. • Operated and maintained all office equipment and machinery such as photocopier, printer, computer, postage machine and scanner.

• Began the legal relationship between the client and the firm through sign-up meetings on the phone, in the office, field, and clients’ home.• Managed inbound and outbound calls to evaluate potential clients asking targeted questions and organized facts about their case. • Responsible for the accepting or declining of cases, setting client appointments with investigator to go over pre-suit processes and sign the retainer agreements. • Contacted clients on a monthly basis in order to obtain missing information, treatment updates, to provide case status and scheduled follow up visits with medical facilities as needed.• Processed all incoming and outgoing mail and faxes.• Request all medical records, bills, lien, Pip logs, police report, EMS reports, auto ins. card, heath ins. card, and Medicaid, Medicare, scene and damage photos.

• Part detective, part counselor and part hero• Investigated policy coverage and also interviewed customers, claimants, defendant drivers, and witnesses to determined liability • Partnered with appraisers/estimators to manage vehicle repairs or total losses• Settled and completed total loss paper & process with insured’s and lien holders.

• Managed and developed 30 non-exempt associates, 2 team leads, and 1 quality control specialist in a fast paced, high volume call center environment. Escalations team was responsible to resolve all for calls regular associates could not handle or when a supervisor was requested. • Responsible ultimately for monitoring the repairs of catastrophe claims, customer homes that were damaged due to fire, wind, water, hurricane by disbursing funds, and order inspections to assure work is being completed satisfactory in order to protect customer and client interest. Also making sure the property stayed insured and accurately covered with the right types of insurance from flood to hurricane. • De-escalated calls from the insurance companies, media, contractors, adjustors, lawyers and mortgage companies regarding procedures. • Processed 1st, 2nd, and Final Disbursements, approved branch endorsements, and ordered/reviewed results of 50% & 90% Inspections.• Reduced company risk & loss daily by reviewing approximately 450 claim files, documentation from all parties, and loan information to make the appropriate approval or denial decisions.