Donald Cramer Email & Phone Number

Franklin, Pa

• Lead the effective operation of the technical publications group inthe design, development, and production of multilingual technicaldocumentation and parts catalogs, in electronic, online, and printformats, using proprietary Joy information. These documents areused by domestic and international customers, service personnel,and regional office personnel to facilitate machine operation, faultfinding, machine repair, and the parts ordering.• Direct a global team tasked with developing and implementingglobal standards, content, and procedures.• Provide global, company-wide internal consulting in publishing,electronic communications, and graphic technologies to increasecapability and improve efficiency of media production.• Develop and implement long-range strategies and technologyupdates for the global technical publications organization.• Facilitate internal leadership courses for front-line supervisors andmanagers.

Franklin, Pa

• Lead the effective operation of the technical publications group inthe design, development, and production of multilingual technicaldocumentation and parts catalogs, in electronic, online, and printformats, using proprietary Joy information. These documents areused by domestic and international customers, service personnel,and regional office personnel to facilitate machine operation, faultfinding, machine repair, and the parts ordering.• Direct a global team tasked with developing and implementingglobal standards, content, and procedures.• Provide global, company-wide internal consulting in publishing,electronic communications, and graphic technologies to increasecapability and improve efficiency of media production.• Develop and implement long-range strategies and technologyupdates for the global technical publications organization.• Facilitate internal leadership courses for front-line supervisors andmanagers.

Franklin, Pa

• Designed and produced technical training material and programs,for use by domestic and international Joy trainers, customers, andservice personnel to train employees or customers on theinstallation, safety, maintenance, and repair of Joy undergroundmining equipment.• Conducted in-house and customer site training sessions, asrequired, covering specific topics on the safety, installation,maintenance, and repair of Joy machinery and equipment,following established curriculums.• Developed and administered written and practical assessments tomeasure trainee progress and evaluate the effectiveness of thetraining.

Franklin, Pa

• Designed and produced technical communication, for use bydomestic and international customers, service personnel, andregional offices using proprietary Joy information.• Provided all global technical publication departments withstandardized documentation formats, software assistance andtroubleshooting, and technical information.• Supplied global Marketing Departments with electronic and hardcopy support documentation.

Master Of Science (M.S.), Organizational Leadership

Academic Studies: Information Technologies, Computer-based Decision Making, Interpersonal Communication, Humanistic Perspectives.

Bachelor Of Science (Bs), Electrical Engineering

Activities and Societies: IEEE Minors in Computer Information Systems, Technical Writing, and Mathematics.