Donald Eady Email & Phone Number

Santa Clara, California, Us

- Deliver awe-inspiring technical product presentations and demos, provide timely and insightful responses to customer queries, and recommend creative ways Druva can solve customer problems.- Understand and participate in answering the functional and technical elements of RFIs/RFPs.- Perform remote installations, training, and ensure the success of customer POCs.- Effectively communicate customer requirements to the Product management team.- Meet business objectives, working in collaboration with Sales Executives in the region.

Santa Clara, California, Us

Provide technical expertise and technical closure for new and renewal sales for a specific solution within assigned accounts for a global leader in enterprise data management with software and solutions that help organizations protect their mission-critical data.• Maintain product/solution expertise of market trends in aligned technology, provide high-level solution design, and serve as team Subject Matter Expert across Information Management; provide technical training on how to engage customers.• Present the Veritas technical vision and offering to all levels across the customer internally and externally (e.g. technical or business leads); own the delivery of technical briefings for solutions/products including proof of concepts/demonstrations.• Maintain key relationships/contacts within the Sales, Technical Sales & Support, customers, and partners.• Provide support to Infrastructure and Procurement Managers at small and large enterprise accounts in the public and private sectors to induce new sales and renewals of back-up and high availability solutions for IT systems.• Accompany sales representatives on customer meetings to perform product demo’s and walkthroughs of features.

Santa Clara, California, Us

Delivered deep technical knowledge and advanced troubleshooting during regional and on-call business hours.• Retained knowledge of unique client environments and priorities and assisted in meeting company goals and objectives; notified clientele of potential critical issues to ensure IT environments remained secure, available, and compliant at all times.• Maintained primary ownership of issues throughout the case life-cycle, tracked the current status of all related cases, and drove them to resolution; provided periodic Case History Reports to identify trends and developed corrective actions as needed.• Participated in discussions regarding plans for future deployments, while providing best practice recommendations.

Santa Clara, California, Us

Provided high-quality Advanced Level telephone support for Backup Exec for Windows Servers and other Symantec software products.• Successfully resolved technical issues with customers over the phone with continued follow up until resolved and ensured proper escalation procedures were followed for unresolved issues.• Performed troubleshooting with sophisticated tools, analysis of logs, and coordination of all available resources.• Worked closely with the customer on complex Windows system-level problems as well as application layer issues.• Wrote knowledgebase articles, case documentation, and product documentation; providing technical training.

East Syracuse, New York, Us

Completed a 10-year career in the cable industry with several promotions and increasing levels of responsibility for a provider of multichannel video service and cable internet in several major markets; acquired by Charter Communications in 2016.• Led a team of seven technicians to detect, isolate, and repair damage that resulted in radio frequency (RF) leakage.• Provided prompt and professional service in response to customer requests and other noted service interruptions.• Completed installations, upgrades, and disconnects for current and new customers.• Performed trouble shooting of service disruptions; repaired and/or replaced equipment as needed; scheduled technicians.