Donald Eady Email & Phone Number

Santa Clara, California, US

- Deliver awe-inspiring technical product presentations and demos, provide timely and insightful responses to customer queries, and recommend creative ways Druva can solve customer problems.- Understand and participate in answering the functional and technical elements of RFIs/RFPs.- Perform remote installations, training, and ensure the success of.

Santa Clara, California, US

• Provide technical expertise and technical closure for new and renewal sales for a specific solution within assigned accounts for a global leader in enterprise data management with software and solutions that help.
• Maintain product/solution expertise of market trends in aligned technology, provide high-level solution design, and serve as team Subject Matter Expert across Information Management; provide technical training on how.
• Present the Veritas technical vision and offering to all levels across the customer internally and externally (e.g. technical or business leads); own the delivery of technical briefings for solutions/products including.
• Maintain key relationships/contacts within the Sales, Technical Sales & Support, customers, and partners.
• Provide support to Infrastructure and Procurement Managers at small and large enterprise accounts in the public and private sectors to induce new sales and renewals of back-up and high availability solutions for IT.
• Accompany sales representatives on customer meetings to perform product demo’s and walkthroughs of features.

Santa Clara, California, US

• Delivered deep technical knowledge and advanced troubleshooting during regional and on-call business hours.
• Retained knowledge of unique client environments and priorities and assisted in meeting company goals and objectives; notified clientele of potential critical issues to ensure IT environments remained secure.
• Maintained primary ownership of issues throughout the case life-cycle, tracked the current status of all related cases, and drove them to resolution; provided periodic Case History Reports to identify trends and.
• Participated in discussions regarding plans for future deployments, while providing best practice recommendations.

Santa Clara, California, US

• Provided high-quality Advanced Level telephone support for Backup Exec for Windows Servers and other Symantec software products.
• Successfully resolved technical issues with customers over the phone with continued follow up until resolved and ensured proper escalation procedures were followed for unresolved issues.
• Performed troubleshooting with sophisticated tools, analysis of logs, and coordination of all available resources.
• Worked closely with the customer on complex Windows system-level problems as well as application layer issues.
• Wrote knowledgebase articles, case documentation, and product documentation; providing technical training.

East Syracuse, New York, US

• Completed a 10-year career in the cable industry with several promotions and increasing levels of responsibility for a provider of multichannel video service and cable internet in several major markets; acquired by.
• Led a team of seven technicians to detect, isolate, and repair damage that resulted in radio frequency (RF) leakage.
• Provided prompt and professional service in response to customer requests and other noted service interruptions.
• Completed installations, upgrades, and disconnects for current and new customers.
• Performed trouble shooting of service disruptions; repaired and/or replaced equipment as needed; scheduled technicians.