Donald Griffin Email and Phone Number

*Supervise, motivate, and weekly training of 12+ contract security officers including all payroll oversight and performance monitoring. *Planning, implementation and design of security controls in multiple locations *Training of managers, supervisors and officers in Dallas & California locations *Responsible for purchasing of security access control devices. *Managed auditing procedures for clients, PCI Compliance *Manage CCTV systems including security cameras, and light controls. *Manage daily security operations, and organized all relevant information and supporting documents for client reporting. *Responsible for daily operations to enforce security for Dallas area during the ongoing construction *Responsible for training staff with Remedy, Easy Lobby, and Genetec

The GM is the “face” of the company in the geographical market of responsibility and represents Whelan as a market leader. The GM is responsible for the leadership, management, growth, employee development and engagement, client relations, compliance, brand development and profitability of the branch/market. The GM role is 20% strategic and 80% tactical. The strategic portion consists of business planning, financial forecasting and leadership, which includes the following four leadership principles – 1) hire great people, 2) set clear expectations, 3) provide the tools they need to succeed, 4) hold them accountable. The tactical portion requires a willingness to manage the business to include financial management, personal sales, profitably growing the branch/market, personal management and hourly staff recruiting, operational support to assigned accounts to include post order development and performance metrics tracking, building management staff for the branch, compliance to the Whelan Mandatory Requirements, maintaining and growing client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and commitment to the Whelan Values. The GM guides the following metrics within Whelan’s performance-based business environment: Year over year growth in profit percentage, profit dollars and revenue in the branch Year over year improvement in Employee Engagement Scores in the branch Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly or quarterly depending on scope Personally recruit a minimum of one new manager/staff in your branch annually Develop a minimum of one manager/staff for promotion annually Personally sell new accounts in the branch while managing to 10% growth annually Become proficient in all company software systems (on-boarding, scheduling, financial, CRM) 

Responsible for delivering world class customer service to approximately 55 clients and ensure that all direct (11) and indirect reports (325-500) do the same. Deliver the WOW factor! Build AlliedBarton business, reputation and profitability through excellent customer service to our clients. Oversee and manage operational, scheduling, recruiting, training, requirements for approximately 16K to 20k hours of business weekly at client locations. Generate new business through partnership with assigned Business Development Manager for a portfolio that averages $15M to $17.5M in revenue annually. Coaching, counseling, and developing personnel. Worked with all levels within the ABSS as well as the client organization’s to identify, analyze and solve problems and create opportunities for continuous improvement such as reducing Non-Billed Overtime in my portfolio from > 7% to <2% in first two years in position. Responsible for maintaining confidentiality of all ABSS and client confidential information and data. Keeping records and prepare accurate and timely feedback / reports as required.•Performed Security Assessments and Audits for numerous clients to assist in developing security planning, hardware installations, and documentation development for certifications and audits.•Conducted Customer Service and High Performance Team building training classes for all direct reports and for numerous clients upon request.•Worked diligently with all clients to ensure that outstanding invoicing was maintained below 4% monthly.•Exhibited strong ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner.•Worked in a team-oriented management environment while focused on results.•Key Competencies: integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others.

Managed Corporate Security Operations for western US region (22 states) of 300+ facilities in MCI portfolio; operational management of direct reports (9), contract security management for 350+ officers, monthly/annual budget analysis, forecasting annual budget of $7M+, safety program management/training development, security system hardware assessments/installations, management of US Government programs (FSO), national responsibility of security systems repair/maintenance, contract development/management of security providers and security system installation/maintenance providers.•Implemented regional investigative assignment process streamlining incident report response, result annual recoveries of $250K+ in assets.•Developed national helpdesk for repair/maintenance of physical security hardware. Delivered same day vendor assignment/ticket tracking on security equipment. Result savings of $300K+, savings thereafter via tracking of warranty repairs. Establishment of national repair/maintenance vendor contracts.•Negotiated national contracts for security vendors with Procurement standards. National standards provided savings of $500K+ over contract life/standardized requirements among vendors.•Staffed/managed SOC's in Richardson, TX/Colorado Springs, CO using intranet based monitoring platform for 100+ locations in region. Monitoring centers saved $400K annually. •Provided security hardware installation assessments for portfolio. Implemented PC-based digital video software system for desktop viewing. •Revised Corporate Physical Security/Safety Operations manuals, converted to intranet format delivered via e-commerce.•Automated incident reporting to e-commerce platform allowed easier data capture/assignment for investigation purposes.•Conducted executive briefings on security projects, coordinated protection programs for senior executives.•Prepared company emergency response programs for bomb threats, chemical, biological hazards, natural disasters.