*Business and Operations Planning: As the Facility Manager responsible for ensuring alignment with client overall objectives and performance measurements.*Scope Decisions: Identify best practices and KPIs that will be used to manage and evaluate performance. *Service Level Agreements: Measuring performance is critical in my ability to continuously improve services. As the FM, tasked to drive the service levels across the portfolio, working closely with the GM and key client personnel to develop specific performance metrics that are based on business strategy and operational and business requirements.*Monthly Reporting: As the (FM) I analyze monthly reports to ensure strategic alignment and optimal delivery of service while also identifying key operational and financial improvement opportunities. *Account Review Meetings: As part of the leadership team we regularly meet with clients to discuss performance results, operations reviews, work management process reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives.*The (FM) interfaces with the client point of contacts (POCs) on a as needed.Review work requests that do not meet expected operational or financial performance. Utilize findings to develop improvement opportunities within the assigned account team.*Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account.*Responsible for helping set the strategic direction and implementation of business initiatives across 3 States.*Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business.Key Accomplishments:o Implemented cost-saving measures that reduced operational expenses by 12% annually without compromising service quality.o EMCOR Customer Service Excellence Award.

• Led and developed a team of associates, ensuring alignment with performance goals and fostering a positive work environment.• Assigned tasks, set deadlines, and reviewed work performance in accordance with company policies and procedures.• Conducted performance evaluations, provided coaching, implemented corrective actions, and trained employees to enhance skills.• Monitored security activities, ensuring compliance with DHL’s policies and conducting bi-annual Safety Methods Training.• Established a collaborative work environment, promoting teamwork, employee empowerment, fairness, and consistency.• Supported HR functions: payroll, recruitment, and disciplinary actions, and participated in the hiring process for new employees.• Liaised between the facility, vendors, and postal clerks, ensuring updated knowledge of postal rates and regulatory changes.Key Accomplishments o Enhanced warehouse operations, achieving a 20% increase in processing efficiency and meeting performance targets.o Implemented safety protocols that led to a 30% reduction in workplace accidents and incidents over three years.

•Manage and schedule 10-12 employees. Oversee customer service, productivity, quality, freight handling, claims prevention, load averages, safety of dock, pick-up, delivery and road dispatch.•Responsible for all loss prevention tactics and assure complies with all safety standards required by the company, ensure the department meets all set goals and works closely with central dispatch to efficiently move freight in a timely manner resulting in LTL arriving on time. •Engaged in excellent customer service skills, flexibility, the ability to multitask, general administrative abilities and reasoning skills. Known as a fair and effective leader in motivating and directing staff.•My daily actions of one on one training, supervision and leadership greatly assists performance and production on the companies sustainability reports which tracks impacts, challenges, strategies, key performance indicators and future goals. •Worked with Union Steward in response to any corrective actions or performance review that need to be given to employees.

•Responsible for the efficient flow of products in Warehouse Operations for division in a multi-billion dollar healthcare delivery company. Focused on the point of product-receipt (from vendors) to the shipment of products (via prescribed service parameters) to a variety of internal and external customers including large clients such as Walgreens, CVS, Rite Aid and Major metropolitan hospitals•Warehouse Operations was responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of pharmaceutical products. This included functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc. Special attention was given to Hazmat, HIPPA, OSHA30, and DOT regulations.

•Directed/Scheduled workload of 25 housekeeping staff. Co-managed a 400 + bed hospital serving adults and children. Worked with hospital Management and Nursing staff to facilitate project work throughout facility. •Responsible for financial budgeting and planning, organizing, and supervising of daily housekeeping and facility activities in the hospital. Ensured compliance with regulatory agencies and policies and procedures. •Worked with vendors negotiating contracts for work orders/supplies and equipment repair. Responsible for patient care evaluation of the satisfaction of the patient stay.•Trained employee in proper floor care, maintenance and equipment usage.

•Managed 8-10 employees. Responsible for providing facilities support to site area: janitorial, maintenance, independent contractors and security, to ensure the effective and safe operation of existing facilities. •Oversaw maintenance and upgrading of the facility that served about 120 employees over three shifts; coordinating with vendors, contractors and maintenance depts. •Successfully completed complex technological projects within limited budget, quality constraints and time. •Hired needed personnel to carry out specific duties, as well as prepared fiscal and monthly budgeting report for current and future projects. Recruiting, hiring and training employees.

•Managed large scale projects and P&L for real estate accounts totaling over 3 million sq feet, with budget est. $1.5 million. •Prepared budget for usage of facilities. Authorized expenditures for operating expenses. Solicited bids from contractors and facilitated award decisions; then managed contracts. •Increased efficiency, improved client satisfaction levels and managed the assets of the organization. Established annual goals and objectives for franchisees. Follow-through on the department/ firm’s overall strategy. •Conducted frequent inspections for quality control purposes in all facilities and traveled frequently to the various facilities for facility updates with corporate office.