Donald Howell Email and Phone Number

- Conduct extensive research to judge the accuracy of AI prompts for Amazon. - Document research based on a 1-7 scale and on a rubric.

·- Provided first-level technical support via email and video chat. - Diagnosed and resolved hardware, software, and network issues. - Logged and tracked support requests using a ticketing system. - Collaborated with IT teams to resolve complex technical issues. - Trained end-users on IT procedures and best practices. - Conducted remote troubleshooting and provided desktop support. - Stayed updated on Apple product technology trends for proactive support. - Maintained knowledge base documentation for efficient problem resolution.

- Provided technical support to customers and employees, addressing common computer and network issues. - Conducted maintenance and troubleshooting for the company's online ordering website. - Demonstrated strong interpersonal skills by maintaining confidence, respect, and empathy in customer interactions. - Supported customer service operations including order entry, billing adjustments, and coordination with other departments. - Performed daily job requirements using Salesforce and Microsoft Office software for customer inquiries. Contributed to data entry tasks to support operational efficiency. - Executed various technical related assignments as required by the team. - Conducted training sessions for groups of agents, facilitating skill development; several trainees advanced to supervisory roles. - Led a team for pricing adjustment projects across multiple businesses, demonstrating project management and leadership skills. - Assisted the company in achieving over two billion dollars in revenue from 2022-2023.