Donald Jackson Email & Phone Number

Florida, United States

Florida, United States

I manage the configuration, implementation, and ongoing maintenance of the ServiceNow platform, leveraging innovative solutions to enhance operational efficiency and elevate stakeholder confidence. I am obsessed with streamlining user experiences and exceeding customer expectations.Accomplishments:Delivers ServiceNow solutions, partnering with customer and product delivery teams on IRM, SecOps, CSM, and ITSM implementations, transforming client systems for better alignment with business prioritiesEnhances Customer Service Management, fulfilling user stories with ServiceNow best practices, optimizing case management and third-party integrationsManages workflow optimizations and access control across the ServiceNow platform, improving system efficiency and customer interactions through advanced automation

Tampa, Florida, United States

I integrated Governance, Risk Management, and Compliance (GRC) frameworks into business operations, unlocking new growth avenues, ensuring optimal security, and successfully driving high-impact projects to completion. I led multidisciplinary teams in securing IT architecture and protecting digital resources, evaluating governance oversight of IT processes, measuring control effectiveness, and ensuring organizational and regulatory compliance. My role encompassed identifying and mitigating risks across various business units, fostering stakeholder engagement to spur innovation, and advising executives on risk response and emerging threats.Accomplishments: Implemented NIST cybersecurity frameworks and standards, assessing 4,200 security controls using advanced GRC applications and advising executives on risk response, securing continuous authorization of a $200M assetMatured vulnerability management processes, streamlining analysis and remediation across business units, eliminating 20K attack vectors, achieving a 98% reduction in exploitable vulnerabilitiesDirected IT audits, measuring control effectiveness and correcting 6,600 findings, slashing non-compliance by 70%, netting $1M in operational savings annuallyAdvanced innovation projects, coordinating cross-functional collaboration to address cloud computing risks, generating $600K in annual savingsApplied GRC principles in project management, mitigating risks and maintaining solution integrity, ensuring on-time completion of 220 projects, surpassing organizational targets

Hurlburt Field, Florida, United States

I've demonstrated excellence in spearheading high-visibility projects, expanding executive IT support, and modernizing conferencing suites supporting HQ engagements. I've successfully identified and mitigated risks to improve operational capacity in fast-paced environments. Accomplishments:Directed comprehensive security assessments, identifying at-risk business functions and mitigating 200 vulnerabilities, aligning risk management with executive priorities. Led a $250,000 technology upgrade project, modernizing conferencing suites, enhancing audio/visual capabilities for 650 executive eventsOrchestrated executive IT initiatives, accelerating the upgrade of 200 mobile devices, increasing HQ operational capacity by 15%

Hurlburt Field, Florida, United States

I managed a $140 million complex IT architecture, leading multidisciplinary teams with eight direct reports, ensuring continuous network service, and implementing robust disaster recovery strategies. Through innovative initiatives, I've facilitated over 33,000 hours of uninterrupted aircraft operations and service delivery for 19,500 users. My leadership style emphasized team development and creative problem-solving, driving consistent, positive results and service continuity for thousands of users.Accomplishments:Oversaw IT operations for a $140M portfolio, directing process improvement across cross-functional teams, optimizing service delivery for 19K usersSpearheaded a C-suite ServiceNow initiative, revitalizing IT service management to align with efficiency goals, achieving a 40% decrease in incident resolution timesFostered organizational culture of excellence, boosting staff certification rates by 75% via employee-driven training overhauls, receiving Manager of the Year accolades and recognizing five junior staffMonitored IT for key business units, coordinating incident escalation and briefing executives, saving 6,600 man-hoursGuided a 13-member team through business continuity drills, validating backup site capacity, ensuring 100% uptime during two major contingencies, reinforcing organizational resilience

Fairfield, California, United States

Cybersecurity Manager with distinguished expertise in overseeing cybersecurity implementation across global aircraft operations, effectively remediating vulnerabilities and fortifying critical information systems to ensure secure and timely cargo deliveries. Recognized for leading a large-scale information security program, performing rigorous audits, and driving compliance efforts that achieved the highest audit ratings. Demonstrated excellence in guiding incident response operations in high-risk situations, enhancing operational efficiency, and coordinating large-scale logistical tasks, thus facilitating the movement of massive cargo and passenger volumes.Accomplishments:Secured communications for a $1.2B, 35-aircraft fleet, enabling 100% on-time delivery for 62.8M lbs cargo, protecting 26K passengersLed a global GRC program, synchronizing diverse teams and validating 130 security controls, earning the highest rating in consecutive audits with no findingsDeveloped information security curriculum, training 700 employees on IT compliance and incident response, attaining 100% certification six months early and increasing capacity by 18%Drove incident response to a widespread breach, remediating five vulnerabilities and auditing 250 systems, maintaining 100% uptime for a $12B aircraft fleet, reinforcing customer confidence and operational efficiency.

Portugal

Information Security Manager with a robust record in successfully implementing complex cybersecurity initiatives, remediating critical vulnerabilities, and securing globally recognized authorizations and certifications for enterprise information technology portfolios. Proven ability in thwarting potential threats, leading meticulous cybersecurity audits, and managing high-stake network security breaches, with a focus on preserving network integrity and compliance. Demonstrated leadership in managing high-performing teams, ensuring stringent compliance with industry standards and organizational requirements, and achieving top-rated cybersecurity readiness in a senior managerial role.Accomplishments:Championed FISMA audit, mastering advanced GRC applications to validate 220 security controls and correct 27 deficiencies, averting the shutdown of critical IT infrastructure valued at $54MDirected the mitigation of over 30,000 vulnerabilities across 2,100 information systems, significantly fortifying cybersecurity defenses, alongside reducing critical vulnerabilities from 22,000 to under 1,000 - marking the best performance record within the organization. Awarded Cyber Security Non-Commissioned Officer of the Year '14 at the major command level.

Morón De La Frontera, Andalusia, Spain

Senior Cybersecurity Analyst adept at identifying and mitigating vulnerabilities to safeguard multi-million dollar network infrastructures. I excelled at driving compliance and authorization for critical IT platforms, swiftly resolving cybersecurity policy violations, and facilitating efficient employee onboarding and technical support. Commended for exceeding deadlines, my robust cybersecurity measures and innovative system optimizations have led to uninterrupted business operations and heightened data protection.Accomplishments:Successfully safeguarded a $6.5M network infrastructure; conducted comprehensive audits on 70 security controls, remediated 12 critical vulnerabilities, and steered validation and accreditation of 22 IT platforms to achieve 100% corporate compliance, resulting in uninterrupted business operations.Championed a robust cybersecurity ecosystem; successfully implemented multi-factor authentication for 600+ users, oversaw incident resolution for 24 policy violations, and expedited network access for strategic initiatives, exceeding company deadlines and earning commendations for operational efficiency. Led high-performing team to receiving a major command level award as the Outstanding Information Assurance Team of the Year for 2013!

Italy

Warner Robins, Georgia, United States