Ocusell - The front end of choice for Residential Brokers and Teams... built to modernize your listing workflow.Ocusell is an enterprise listing solution for residential real estate brokers that serves as a bridgeto multiple MLS’s. At its core, Ocusell offers a completely integrated listing experience thatenhances an organization's productivity and communication through consolidation,automation, and heightened efficiency.

Chard Snyder (now, an Ascensus company) is a Third-Party Benefits Administrator that helps organizations to manage their health benefit and financial needs. We provide employers and their employees with an easier way to see the fruits of their labor and give them a stronger sense of financial security.

Support and manage a customer success team that provides unique software solutions to a portfolio of 300+ iSqFt+BidClerk Enterprise manufacturer customers.Actively manage the top 25% of our Retention Team's Pool to monitor account health, to plan engagement activities with customers and strategize with retention teammates, executive leadership and product teams to ensure renewals. In 2014, our team increased the retention level to over 70%. Develop and deliver customized presentations for key decision-makers and champions to drive awareness of new product features, validate ROI and position for upsells.Translate customer feedback into actionable product development recommendations. Worked with our data analytics team to combine 3 separate excel activity reports into a single quarterly progress report to streamline the delivery process and package the information in a simpler, more readable format. Moreover, this project enabled the organization to identify and connect key back-end databases, so the report can be converted to a customer facing product.

Led the national roll-out of dotloop's real estate software to 80,000 Keller Williams agents across the US & Canada. Developed and implemented a monthly metrics report that provided executive leaders at both Keller Williams and dotloop to measure the usage levels and software adoption progress inside each of their 30+ regions down to the branch and agent level.Increased usage of the dotloop software platform by 25% in less than 12 months by partnering with each Keller Williams Regional Leadership team to develop & implement customized software adoption programs. Managed a cross-functional project team that included teammates from each of our departments including marketing, operations, customer service, account management and training.Worked with our product manager to identify common requests coming into customer support and training to eliminate product "bugs" and deliver product "enhancements" to enhance usability and adoption.

Building strong customer relationships and growing 3DVE's base of customers.Driving strategic partnerships with Cisco/WebEx, PGI & other collaboration industry leaders.Responsible for product development.Implementing 3DVE's new "go-to-market" business plan & partnership sales strategy.Advising customers in the creation of on-line training systems and product software implementation. Developing marketing partnerships to target niche market segments including regional bank holding companies, community banks, credit unions, insurance broker dealers and small business software providers (i.e. Great Plains software dealers).Negotiating/Managing the sale of a business unit to a publicly-held company for more than $550K.Managing Virtual Teams

Negotiated the sale and managed the implementation of a $3 Million Managed Services agreement with Bristol-Myers Squibb Company to support their North American audio and web conferencing needs.Re-signed Key Bank to a $1.5 Million Managed Services agreement for their audio and web conferencing services.Partnered with Norstan Financial Services to arrange financing packages that improved contract values and longer-term return on investment.Developed an online training and marketing package for Conferencepoint that doubled revenue in one year.Developed "go-to-market" strategy and evaluated new products for Norstan's conferencing division product line. Strategic planning and consulting, including business plan & sales strategy development.

Managed marketing partnerships with Hewlett-Packard, Cisco, Computer Associates and other vendor partners of the company.Initiated the company's relationship with Minnesota's High-Tech Association (MHTA) which increased visibility of the company's and led to new partnership opportunities.Provided sales support for complex proposal responses and RFP's.Managed the development of new marketing collateral.

Developed sales proposals and engineered video and audio conferecing solutions for customers.Managed implementations of audio and video conferencing systems and servers for BCBS Minnesota, State of Minnesota and Fingerhut.

I worked in a Sales Operations role where I provided on-site (in-store) support for Pillsbury Product Promotions.