Hiring, Terminating, responsible for actions of 81 employees, day to day operations, respecting guests praise and complaints promptly, as well as , being held accountable for ordering, inventory, and forecasting, had to write and implement restaurant policies, customer service, training, coaching, and development of current and new employees

Grew liquor sales 50% to over $3 million during my tenure by developing and nurturing relationships with individuals and businesses.Responsibilities and Accomplishments include:• Worked with dozens of liquor and wine sales reps to buy product, run promotions and build displays.• Attended seminars to learn and educate customers about current and upcoming liquor products.• Trained liquor clerks to cross-merchandise and stock products to help maximize sales and taught department managers how to create signage/price tags for store. • Ordered and maintained shelf stock while keeping a low backroom inventory to improve cash flow. • Became #1 liquor department in North San Diego County district by building relationships in community.

Kept department clean, appealing, and well-stocked for shoppers to maximize sales.Responsibilities and Accomplishments include:• Replenished fruits and vegetables while identifying and removing spoiled items to keep produce fresh.• Cross-merchandised fruits in other departments to increase produce sales. • Trimmed produce on wet rack to keep it appealing to reduce spoilage.

Learned how to receive and stock perishable items.Responsibilities and Accomplishments include:• Received dairy loads, broke down pallets, and kept stock organized in back room.• Stocked shelves with dairy and non-dairy related items.• Checked code dates to remove spoilage from shelves.

Greeted and attended to shoppers needs as their last point of contact to take payment and make sure they left the store happy.Responsibilities and Accomplishments include:• Provided exceptional customer service by ringing products up in a timely manner to keep lines short.• Learned produce codes, how to refund purchases, and write rain checks.• Interacted with customers to make sure their experience exceeded expectations.

Learned how to receive and stock non-perishable items.Responsibilities and Accomplishments include:• Broke down pallets, staged products on aisles to stock them efficiently in a timely manner.• Separated cardboard and plastic from waste for company-wide recycling program.• Worked with manager to improve customer shopping experience by following store schematics.

Learned front-end customer service-related operations within the grocery store.Responsibilities and Accomplishments include:• Bagged groceries and made sure items were properly packed to avoid breakage.• Cleaned floors, shelves, and retrieved shopping carts from parking lot.• Greeted customers and assisted them with any of their last in-store needs.

Helped grow a neighborhood restaurant into a local family favorite by providing exceptional service.Responsibilities and Accomplishments include:• Took customer orders, cross-sold, and promoted new and current menu items.• Prepared and served cocktails while building rapport with customers.• Assisted with organizing and coordinating group events.

Led automobile part sales while supporting mechanics with light-weight auto repairs and maintenance. Responsibilities and Accomplishments include:• Trained, oversaw and motivated sales associates to up-sell products to increase sales.• Scheduled appointments for routine automobile maintenance.• Managed automobile part inventory to maintain stock supply levels.