Donald Longan Email & Phone Number

Wixom, Michigan

Responsibilities include but not limited to working with Executive Management to maintain and develop core technologies to enhance and streamline overall business functionality within all disciplines. Additional responsibilities include contract negotiations with vendors and suppliers, mentoring, educating and consulting with employees, mid-level management and supervisors on all aspects of the current or future applications within the business process flows.

Berkley, Michigan

Small and medium sized businesses have been forced to compete fiercely for every piece of business more than ever in today's business climate. To help with this, businesses are turning to IT to boost efficiencies and help retain their customer base. While many businesses want to do more then automate, they don't always have the right staff to select and roll out the best technologies. The following are a sample of the areas of expertise that our staff can assist your business in: > Hardware and Software Consultation > Hardware Maintenance & Repair > Software Development, Maintenance, and Installation > Server Configurations and Installation > IT Management & Business Process re-engineering > Local Area Network and Wide Area Network design and implementations > Telecommunications, VOIP Phone Solutions, Overhead Paging > Computer Training and Support > Website Design and E-Commerce Applications > Database Design, Import and Export Technologies

Responsibilities included hardware and software support for city wide departments and buildings. Major projects included the renovation and consolidation of City Hall's three separate networks into one homogeneous network infrastructure. City wide WAN connectivity for each city building for a central HVAC control system and telephone system consolidation. Oversee and implementation of the renovation of the Police departments technologies including but not limited to Access Control, IP Surveillance, 911 and command control systems. 43rd District Court LAN infrastructure upgrades and renovation with connection to county resources.

Roles and responsibilities were to create and manage the IT infrastructure, develop policies and standards, provide day-to-day operational support, project management and implement a replacement of the applicant tracking system. Work with vendors to reduce operating costs, provide business process analysis for streamlining and cost reductions for the executive search division. Develop an IT consulting division.Accomplishments:Negotiated 55% costs savings on annual software maintenance costs.Implemented a integrated telecommunications solution which yielded over 35% annual savings.Developed automated solution for resume entry for UNIX based applicant tracking system, which in turn reduced the labor and material costs and improved resume-processing times. The savings produced were greater than 50%.Documented business processes and provided project management for the replacement of the current Applicant Tracking system.Began an implementation of an intranet infrastructure to streamline business operations.

Project assignment was with a Tier 1 automotive supplier as a lead business analyst developing an enterprise wide new business quote modeling and analysis application. Responsible for managing a team of six-business analyst to collect and document project deliverables, interface with the software development group, and to ensure the customer’s requirements are implemented per their business needs.

Responsibilities involved creating and managing an Information Technology department, work with executive management on technology direction, hiring and providing guidance to the IT personnel, develop policies and procedures for the user community and IT department, specify and procure all of the computer needs for the entire corporation.Designed and wrote a server and cdrom based multimedia order entry system.Work closely with the business units to help design efficient methods for reducing process overhead.Implemented Microsoft Exchange Public folders for consolidation of business units information.Developed Outlook applications for sales force automation and carwash controller tracking system.Technical liaison for carwash applications and Industrial automation solutions.Architect for 6 enterprise wide area networks for supporting their manufacturing facilities.Designed and deployed a Microsoft Access based hardware and software inventory and service request systems.Created and published a corporate website.Project manager and software developer for Epicor Dataflo ERP system.Perform data conversion from MAI Basic 4 RDBMS to Ardent UniVerse RDBMS.System architect for Microsoft Exchange, Microsoft Proxy, and Microsoft Internet Information server integration.Telecommunication solutions exceeding $24,000 annual savings.Engineered fully redundant electrical and environmental systems for computer room.

Responsibilities included Windows NT system engineer, user support, and design, implement, and install new information technologies.Designed and implemented a switched 100base-TX LAN for new start up company.Developed and installed Windows NT servers with fault tolerant and performance optimized drive subsystems.Designed and implemented automated tape backup systems for multiple NT domains.Implemented Windows NT security measures.Developed and deployed laptop solutions for sales force.Deployed a server based Microsoft Office solution.Created a PUSH installation for Windows95 client upgrade from WFW.Engineered hardware solution for a Windows95 touch screen operator station for carwash industry.

Provided multi-vendor network, hardware and software support, critical call escalation management and regional training to Field Service Engineers.Principal support engineer for Windows NT operating system.Provided telephone and on site technical support to field engineers.Project manager for deployment of a laptop based call management application for field engineers.Provided technical support to field engineers and sales organization for critical outages.Increased call efficiencies and reduced parts consumption by 25% after implementing educational courses in PC based diagnostics and troubleshooting techniques.

Account management on high visibility accounts, technical sales consultant, provided assistance and training to junior field engineers, customer's focal point for all software and hardware resolutions.Networks, large system, and VAXcluster specialist.Responsible for all mainframe class systems in Detroit metropolitan area.Digital Equipment career development plan completion in operating systems.Served as high performance group leader.Coordinate and perform numerous large data center relocations.Certificate of recognition's for outstanding performance during critical outages and large data center relocation's.Provided System Environmental Support for data centers and problem resolutions.

Southeast Michigan

Responsible for account management, multi-vendor network, hardware, software maintenance and improving customer satisfaction.Graphic specialist for GM design staff located at the GM Technical Center.Awarded numerous customer satisfaction awards.Hardware: IBM and compatible personal computers, Intel/Alpha based servers, VAX/Alpha systems & VAXclusters, Ethernet, DECnet, LAT, TCP/IP, NetBIOS, IPX/SPX, PPTP, ISDN, T1, bridges, repeaters, routers, switches, CSU/DSU, LAN/WAN, SCSI, RAID, IDE, ISA, PCI, EISA, PBX, PDP11, printers, and power systems.Software: Windows NT, Windows 3.X, UNIX, Ultrix, Linux, Netware, Microsoft Mail, Microsoft Proxy Server, Microsoft IIS Server, Microsoft Visual Basic, Microsoft Routing and Remote Access Server, Microsoft WINS/DHCP Server, HTML, MySQL, PHP, Microsoft Office Suites, Microsoft VB script, VISIO, FTP, Telnet, DNS, Veritas Backup Exec, HP Open View, Network capture analysis, Ardent UniVerse RDBMS, PICK basic, Epicor dataflo ERP, MSDOS, WordPerfect, OpenVMS/Alpha Systems & Network Management, assembly language.

Certificate, Microsoft Windows For Workgroups 3.11

Certificate, Networking With Microsoft Windows 3.1

Certificate, Networking With Microsoft Windows For Workgroups 3.11

Computer Sciences

Numerous Classroom and Lab studies on DEC's Hardware and Software solutions.

A+ Certified Service Technician

CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in PC support. It is the starting point.

Associates, Electronic Engineering Technology

The Associate of Applied Science degree in Electronic Engineering Technology program provides a strong background in electrical.