• Lead a team of industry experts in infrastructure consulting, design, engineering, permitting, and construction best practices • Manage a team of 200+ people across multiple states• Responsible for the generation and assurance of a multi-million dollar annual revenue plan• Build relationships with clients and potential clients to showcase our knowledge base and best-in-class deliverables• Work with industry organizations, federal and state agencies, and local jurisdictions to represent the needs of our industry and drive innovation

• Provided oversight and direction to ensure construction, engineering, and operational success across multiple systems including responsibility for the preparation and management of a multi-million dollar P&L• Executed and promoted favorable relationships with community and public officials to ensure positive outcomes, regulatory compliance, and continued business growth• Managed a diverse team of in-house and contract resources including construction, design and engineering, procurement, and fulfillment teams• Tracked and reacted to competitive intelligence and provided insight to other company verticals including Marketing, Sales, and Finance• Assessed and participated in acquisition activities as needed• Acted as a player/coach to drive an uplifting company culture

• Oversaw the management of all activities within the West Region including all construction, installation, service, engineering, and line activities for both wireline fiber and fixed wireless as well as having overall responsibility for all employees and projects in the region ensuring that the work is handled expediently and to company standards• Contributed to new and existing market expansion including fostering relationships with leaders in potential markets, private network builders, and public-private partnerships• Created and contributed to company strategies through the preparation of business fulfillment plans, budgeting, and forecasting• Developed appropriate work productivity, quality, and control standards for all field employees; ensured quotas and staffing aligned with business goals and trended future volume of activity • Delivered a culture of accountability, employee investment/engagement, and customer satisfaction• Contributed to the development of current and future leaders

• Responsible for overseeing a multi-million dollar annual engineering and construction spend across multiple states• Managed projects of all sizes from concept to completion• Worked with internal and external partners including technical teams, homebuilders, and governmental agencies to expand Charter's footprint and maximize growth opportunities• Improved operational metrics and achieved record-setting growth with clear focuses on continuous improvement and project management• Partnered with trade associations, legal teams, and other telecommunication companies to champion growth opportunities and remove hurdles to service delivery including new product testing and time to market challenges

• Responsible for providing both strategic direction as well as day-to-day management of C Spire's state-of-the-art FTTx platform• Develop exceptional leaders and operations staff• Responsible for creation and management to metrics to continuously improve operational efficiencies and effectiveness• Contribute to the development of the organization's business strategy and develop organizational objectives to align with this strategy• Ensure efficient and cost effective operations within approved capital and operating budgets

• Responsible for overseeing and ensuring overall delivery of outstanding customer care in the Louisiana/Mississippi/South Arkansas region • Provide leadership, strategic direction, and effective coordination in order to ensure regional success • Develop and implement business strategies in coordination with regional and corporate partners to meet established criteria and achieve best in class on time arrival, average time to install, and average time to repair customer experience metrics• Develop and mentor lower-level leaders in the region• Assist the General Manager with budgeting and forecasting• Ensure efficient and cost effective operations within approved capital and operating budgets

• Manage technical staff consisting of installation, service, maintenance technicians, and their supervisors as well as dispatch, construction, and supply chain operations across northern Louisiana and southern Arkansas for a growing telecommunications company providing advanced video, data, and voice services• Provide the direction and guidance necessary to assure efficient and cost effective operations within approved operating and capital budgets• Establish positive employee relations through effective communication, ongoing support, and development opportunities• Promote favorable relationships with communities and public officials through creating partnerships and participating in goodwill and networking events in the community

• Responsible for residential and commercial fulfillment work from the node to the outlet• Ensured in-house and contract technicians performed quality installation and service work to minimize truck rolls and enhance the customer experience• Effectively focused efforts on preventing and reducing service calls after install and repeat service calls• Worked with other teams as necessary to resolve customer escalations• Mentored and trained staff to become both better technicians and potential leaders

• Performed a variety of duties including troubleshooting service issues for residential and commercial customers as well as providing field support to other technicians doing the same• Responsible for the plant construction process and managing the project lifecycle for new build or rework existing projects