Automation Prime Architect• Templates; Prototyping/Scripting • Foundation Design and Config• Python development; Jinja2; Yaml; Mscript • Creation of seamlessly scalable Cloud experience on top of the Avaya Core Architecture; Bringing Avaya Aura Core Architecture to a Cloud Architecture; UC + Equinox team engagement, CC elite • Dynamic Workbook Automation• Foundation Design and Config; Ref. Arch. Standards

• Review customer solutions and implementation changes with the goal of minimizing risk; focusing on solution integration in a multi-vendor, voice over IP, converged contact center environment.• Act as technical consultant for customers and internal support teams.• Demystify technology, provide executive communications, isolate inter-vendor independencies, identify sales opportunities • Develop technical training for our support teams and business partners. Teach the following classes as well as other forty hour classes.Avaya Communication Manager Networking Avaya System Manager /Session ManagerAvaya Communication Manager Survivability Voice Quality in a Converged Network

• Technical Manager and Trainer who provided mentoring support on complex technical issues.• Troubleshot network issues in converged telephony environments using packet capture and various analysis tools.• Worked with and troubleshot Linux and Unix servers; proficient in bash, expect and Perl.• Developed expertise in LAN/WAN, VoIP, IP Telephony, Converged Networking, H.323, SIP, PBX, Cisco Ethernet switches, routers, CSU/DSU, DS1/DS3, and ISDN - BRI/PRI.

• Installed, maintained and troubleshot 300mm tools; used to process silicon wafers (DDRam).• Programed and calibrated robotic software used in the semiconductor industry.• Worked with programmable logic controllers (PLC), tested and certified safety interlocks.• Troubleshot electronics components at the board level from a variety of manufactures.