Donal O'Conghaile Email & Phone Number

Sydney, Nsw, Au

Remote

Helping customers succeed on WordPress.com!* Founded the WordPress.com Documentation Guild to create and maintain 600+ pages of educational support content that receives one million page views per month.* Worked across teams to deliver documentation needs for Product, Marketing, and Happiness divisions.* Conducted almost 30,000 conversations with customers, gaining deep product knowledge and understanding of the user mindset.

Latin America

After five years of dedicated work at my previous company, I took a career break to do something I had always wanted to do: travel around Central & South America. I visited 14 new countries and learned about the landscape, the people, the history, and the culture. Not only did I have a wonderful adventure, I also developed skills that will undoubtedly benefit me as I pursue the next phase of my career: skills like negotiation, adaptability, planning, problem-solving, creativity and even a new language!I'm now back and looking to settle into a new role in the U.S., Ireland or remote.

Greater New York City Area

-Led the community team to maintain the health of, and continue to build, a combined user base of over 1.4 million in multiple online communities hosted by SML's technology (including for Condé Nast, Seventh Generation’s Generation Good and the 800,000 members of Smiley360.com.)-Increased community program engagement from 68% to 75%.-Developed systems, processes, schedule and style for all communication to users.-Leveraged data to identify trends and provide actionable insights to increase user retention.-Drove overall community growth from 90,000 to 800,000.-Grew combined social audience from 21,000 to 220,000.-Consolidated user feedback to drive development of website features.-Established and maintained knowledge base to drastically reduce support tickets.-Initiated and developed relationships with key influencers.-Created and continually updated processes to deliver on operational goals and success of client programs.-Collaborated heavily with other departments (engineering, sales, accounts, design, upper management)-Achieved a 25% decrease in email unsubscribes.-Launched community blog achieving 22,000 MUVs.-Ran over 100 Twitter events achieving 300 attendees and 4,500 tweets per event.

New York

• Managed the company's social media presence for B2B and B2C• Represented our users in company decision making• Wrote social media content, blog posts, website and email copy• Managed blogger outreach program and online events• Created and implemented social media strategies with cross-departmental coordination• Oversaw budgeting and creative for social media advertising• Reported on activity and engagement• Worked to build and grow the Smiley360 community of influencers

New York

Word-of-mouth and social-network marketingSocial media marketing, community management, user experience, member communications, copy-editing, blogger outreach, blog writing

New York

Social media engagement, content, and research

New York

• Supported social media activities for The Economist online on Facebook, Twitter, LinkedIn and YouTube.• Conducted a competitive analysis of other news companies to identify opportunities for growth and improvement.• Worked with internal resources to identify and optimize opportunities to monetize social media audiences.• Participated in brainstorming sessions and department meetings.• Completed ad hoc projects, based upon business needs.• Liaised with stakeholders, partners and vendors at all levels.

Paris OfficeIDA Ireland is the government agency responsible for the attraction and development of foreign direct investment in IrelandRole:Conducted research projects to discover new companies for the IDA to targetCold-calling these companies to obtain contact details for someone in a high position e.g.: CEO, CFOContacting these potential clients with a view to informing them about opportunities in IrelandCreated a 30-page marketing program for colleagues’ business trip to SpainCarried out administrative work such as answering phones, responding to queries, managing the mail,Skills: communication and interpersonal skills, the ability to work under pressure and always meet deadlines, the ability to work independently

Financial ServicesCompleted projects which involved reviewing all customer accounts in the society, verifying all documentation was correct and legal, and recording data.Skills: organization, attention to detail, teamwork

Financial Services

Bbs (Lang.), Business Studies & French

Final year courses taken in International Business, Strategic Management, French Oral & Written. Other subjects taken include Economics.

Erasmus, Marketing

79 Avenue de la République, Paris, France