Donalyn I. Email & Phone Number

Philippines

This position includes developing a strong partnership with all internal AGS teams and our VMS partners to be able to provide tactical support for Operations which includes troubleshooting issues, testing of changes, and working as an advisor for issue prioritization and low-risk system changes. • Assist the AGS Program Office and our clients by providing guidance and resolution on technology incidents and service requests by working with our Technology Partners. • Assess, diagnose and respond to basic questions concerning functionality and configuration settings in the technologies utilized by the Program Office. • Document, submit and/or monitor incident and service request case tickets to the Technology Partners via Salesforce or Jira• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation. • Track technology issues and resolutions to SLA, and provide status updates to relevant parties through e-mail and phone calls. • Update and maintain all AGS Technology Operations support documentation. • Perform testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.Ticketing systems: Jira, SalesforceVMS: Fieldglass, Beeline

• Evaluate and assess the candidate pool for a designated functional area of the client’s organization with the aim of achieving high quality and timely filling of roles• Work closely with the on-site Recruitment Relationship Manager to manage those roles with high volume response using the client’s Applicant Tracking System (ATS).• Review applicants that apply to the client’s ATS for specified positions.• Create a short list of candidates and present to the Recruitment Relationship Manager.• Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role. • Develop an effective compelling story to sell the job and client company to prospective candidates.• Assist with the interview scheduling process where necessary including gathering the candidate’s availability and confirming the interview date, time and location.• Update the candidate’s details and status in the client’s ATS in a timely and accurate manner following the defined process steps.ATS: Taleo

• Provides support to HR counterparts with employee data maintenance such as creating and closing requisitions, pay rate/department/manager changes, employee information changes, terminations, etc• Assists employees with changes to be made on their internal accounts - such as passwords and other personal information• Ensures that all necessary documents and approvals have been received before changes are made into the system• Bulk uploading of employee files and forms• Other related tasks as assignedSystems used:Paychex, Stratustime, Internal HGS tools

Ncr - National Capital Region, Philippines

My role is to source and mine potential candidates with different technical skills to fulfill demands. Competencies currently sourced for: Enterprise Applications (Oracle, Microsoft, SAP, Workday, Peoplesoft)Previous: Business Analytics & Strategy, Interactive Experience & Mobile, Web Technologies, Service Management, Security and Risk Management, Network Services, End User SupportPrimary point of contact for GBS GTS Sourcing Metrics; tasked to consolidate and generate daily production reports of our team.Part of the Employee Referral Program team; facilitate new employee orientation focused on the program; manage emails and answer queries regarding referrals.ATS: KenexaSourching channels: Monster, LinkedIn, Jobstreet; other job boards as needed

Handled initial inteviews for entry level IT graduates under Infrastructure Services team