Donald Bell Email & Phone Number

Raleigh, Nc, Us

Raleigh-Durham, North Carolina Area

Assist with throttling fraudulent traffic across Bandwidth’s Voice and Text Messaging NetworksThe Telecom Fraud Analyst II opens, solves and closes Fraud/AUP violation related trouble tickets. Monitor network data, identify fraudulent activity and execute fraud mitigation exercises against robo calls, text messaging SPAM, revenue leakage, scam calls and network abuse. Analyze reports, detect patterns, detect threshold crossings, and detect fraudulent anomalies. Engage in fraudulent investigations and escalate to the proper entities. Draft requirements, develop new tools and reports to improve Fraud Mitigation efficiency. Responsible for the metrics/measurements and reporting of data to upper management that shows the effectiveness of the whole Fraud Mitigation team, throughout the calendar year.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Served as a Tier I technician, responsible for supporting Verizon’s multi-platform backbone network (consisting of Frame Relay, ATM, VBNS, VOIP, Private IP, Secure Internet Gateway data architecture) maintained by Global Data Network Operation Center.

Fort George G. Meade, Md

Operated a one-man helpdesk providing first line time critical software and hardware support and Tier II UNIX System Administration functions to 45 analysts in the National Security Operations Center (NSOC), Crisis Action Center and the Special Support Activity Center.

Operated a one-man helpdesk providing first line time critical software and hardware support and Tier II UNIX System Administration functions to 45 analysts in the National Security Operations Center (NSOC), Crisis Action Center and the Special Support Activity Center.

Associate Of Science (As), Network And System Administration/Administrator

Education record