Jonathan Smith Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Morrisville, NC

• Work with Architecture and Engineering teams to optimize deployment of new products
• Support and develop automation and orchestration capabilities which allow us to operate at scale including the building and running of our infrastructure and product
• Participate in delivery of new service offerings, while working closely with development team
• Preform Updates and patches to software and hardware
• Configure collector’s and Monitor network logs

Raleigh-Durham, North Carolina Area

• Work with Architecture and Engineering teams to optimize deployments
• assistance with management of the Company’s infrastructure.
• Participation with new product development and product enhancements.
• Work directly with Company and customer project managers and staff, and other individuals involved with selling, implementing and supporting the Company products and services.
• Configure collector’s and Monitor network logs

Raleigh-Durham, North Carolina Area

• Demonstrate knowledge of federal, state and local regulations regarding pest and termite control.
• Demonstrate knowledge of technical data regarding chemical use.
• Maintain and service all route customers according to company policy.
• Complete and submit daily service production reports as required.
• Handle customer complaints properly and promptly.
• Maintain service records and chemical usage charts as required by EPA

Morrisville, NC

• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Provide assistance to members and/or providers regarding website registration and navigation
• Document all activities for quality and metrics reporting through the Customer
• Maintain performance and quality standards based on established call center metrics including turn-around times
• Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Raleigh-Durham, North Carolina Area

• Responds to customer telephone inquiries or written inquiries within a call center environment.
• Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs.
• Provides information to members/providers to support them in their healthcare decisions.
• Maintain a strict standard of confidentiality to ensure that members protected health information (PHI) is secure.
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

Raleigh-Durham, North Carolina Area

• Interact with customers via telephone, email, and chat to provide information
• Process transactions and reply to inquiries about products and service
• Use computer system to track, gather information, and/or troubleshoot customer issues
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Achieve productivity standards and goals while maintaining the highest level of customer service

Roanoke Rapids, NC

• Interpreted company policies to workers and enforced safety regulations
• Analyzed and resolved work problems and assisted workers in solving work problems.
• Successfully managed a 3-person team in running a retail operation
• Trained new workers
• Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck

Bachelor Of Science - Bs, Info Assurance And Security

Business, Management, Marketing, And Related Support Services