Don Durr, Mba Email & Phone Number

Dunedin, Florida, United States

SharePoint administration, access administration, site creation, production support, systems reporting, production monitoring, compliance management.• Administration of security access permissions for SharePoint 2019, including add requests for sites and removal of offboarded users.• Completes site builds and change requests in SharePoint 2019 enterprise environment.• Monitors and reports on access systems delta between App Dev and PortalGuard systems.• Answers Service Center tickets for user access issues and ID reactivations.• Monitors and remediates checked out files in SharePoint.• Evaluates and updates compliance for document libraries and site collections in SharePoint and Confluence.SharePoint administration, access administration, site creation, production support, systems reporting, production monitoring, compliance management. • Administration of security access permissions for SharePoint 2019, including add requests for sites and removal of offboarded users. • Completes site builds and change requests in SharePoint 2019 enterprise environment. • Monitors and reports on access systems delta between App Dev and PortalGuard systems. • Answers Service Center tickets for user access issues and ID reactivations.• Monitors and remediates checked out files in SharePoint.• Evaluates and updates compliance for document libraries and site collections in SharePoint and Confluence.

Dunedin, Florida, United States

SharePoint administration, access administration, site creation, production support, systems reporting, production monitoring, compliance management.• Administration of security access permissions for SharePoint 2019, including add requests for sites and removal of offboarded users.• Completes site builds and change requests in SharePoint 2019 enterprise environment.• Monitors and reports on access systems delta between App Dev and PortalGuard systems.• Answers Service Center tickets for user access issues and ID reactivations.• Monitors and remediates checked out files in SharePoint.• Evaluates and updates compliance for document libraries and site collections in SharePoint and Confluence.

Clearwater, Florida Area

Online retail business with Amazon FBA store.• Reworking copywriting to answer customers’ “Why do I need this?” for products• Optimizing listings and search terms to boost online sales• Utilizing research techniques and data mining software to find profitable products• Monitor account health, documentation requests and customer queries

Tampa, Florida, United States

• Automated stops, starts and recycling for the Bank Wizard application for failover, enabling production support to perform these tasks quickly and painlessly during events without the need for breaking glass• Automated data pull from Cross GT Reporting (CGR) to Excel using Rest API to shorten the time it takes to create reports for senior management and shorten the number of steps to create them• Automated shutdowns and restarts for the POS Downloader application, reducing risk of human error, and greatly shortening the time it takes to perform these tasks

Tampa, Florida, United States

• Production support was unable to find documentation at times due to the multiple locations where it resided; created a single-site solution in Confluence and migrated documentation there for Merchant Services production support teams• Documentation needed to be kept up-to-date with an evergreen process; created a Confluence workflow that requires approvals by stakeholders, and once approved tracks on year automatically and sends out requests for evergreen reviews on the one-year expiration date• Automated the import of over 18,000 Control-M job documents into Confluence, bringing in text files, OneNote, SharePoint documents, and web pages• Work requests were coming in via e-mail and word of mouth for App Dev teams; developed a request from Confluence that pre-filled fields on a JIRA form and gave instructions on field requirements to place in the development backlog• Production Support training needed centralized; created a Learning Journey website that incorporates each team’s training needs, giving links to all required and optional training from within a single site. Includes training decks, eLearning, and recorded training sessions• Automated Excel Break-Fix report scripts from JIRA for App Dev team to save time building these reports for senior management decks

Tampa, Florida, United States

• One of our third-party vendors with JPMC on-site connectivity had hardware failure at a failover facility in Chicago; stayed on the call all night with the vendor CTO to ensure the person delivering parts to the JPMC site would be able to install the hardware once arrived with the part• Regularly monitored environment and retail readiness, initiating P1 bridge calls when warranted, and doing root cause analyses of issues• A P1 incident was caused by a third-party vendor maintenance that had not been announced to JPMC; put in place a policy to add all vendor maintenance events to the ITSM calendar, effectively eliminating this cause of incidents• Partnered with Black Knight to resolve errors being received by the CLOSR system; worked with technical teams in GTI and at Black Knight to find the root cause• Worked closely with third-party vendors, application development teams, and network operations, and other technical teams to resolve reported issues• As part of this role created or updated system documentation of Runbooks, TRAP documents, SLA documentation, disaster recovery event documentation

Tampa, Florida, United States

• As team lead of Lotus Notes development, built scores of business applications that were too small to get prioritized by Application Development teams working on critical systems, saving many FTE hours over the decade• Dual certifications as IBM Certified Principal Lotus Notes Domino Application Developer and Principal Lotus Notes Administrator• Not afraid to take initiative to see a project through to the finish; a sales team in another city had brought all of their laptops in to have an installation of sales software that was Lotus Notes driven. When it became apparent that the desktop team was having issues with the installation, even though it was not my responsibility, I booked a flight to the city the day before and worked all night to install the software on all of their laptops so that they could have them back the next morning• Utilized LotusScript (a proprietary object-oriented language) to import data, send reminder emails to sales teams, connect data objects via SOAP, and build reporting tools

Tampa, Florida, United States

• Moved through the ranks to be promoted to call center supervisor with a team of 40 technicians supporting dedicated (boutique) client helpdesks• When the call center began supporting Lotus Notes as a Level 1 helpdesk, pivoted from customer support to training, developing and implementing a Lotus Notes course for the teams• Maintained documentation databases with a team of support leads to enable recruits to quickly find help to resolve customer issues with multiple desktop applications

Palm Harbor, Florida, United States

Band Director

Dade City, Florida, United States

Teach grades Kindergarten through Grade 8 as a Music Specialist and Choir Director.

Mba, Technology Management

Ba, Education

Education record