It Director - Digital Product Owner (Contact Center)
Current
Mar 2022 - Present
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Don Everett Email & Phone Number
IT Director - Digital Product Owner (Contact Center) at Honeywell
at
Honeywell
2 work emails found
@honeywell.com
4 phones found area 201 and 888
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Director - Digital Product Owner (Contact Center) at Honeywell
Location
Matthews, North Carolina, United States
Who is Don Everett? Overview
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Quick answer
Don Everett is listed as IT Director - Digital Product Owner (Contact Center) at Honeywell at Honeywell, based in Matthews, North Carolina, United States. AeroLeads shows a work email signal at honeywell.com, phone signal with area code 201, 888, and a matched LinkedIn profile for Don Everett.
Don Everett previously worked as IT Director - Digital Product Owner (Contact Center) at Honeywell and IT Platform Business Partner (CX) at Honeywell. Don Everett holds Microsoft Help Desk Certification, Technology from Ccm, Chubb, Mbs.
Company email context
Email format at Honeywell
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deverett@honeywell.com
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Profile bio
About Don Everett
I bring to a seasoned background in project and team management, exemplary expertise in staff training and development, and excellent talents in quality assurance, operations management, and delivering world-class customer service. My solid experience in driving sales growth would surely be integral to succeeding with any organization. To complement these qualifications, I offer sharp planning, technical, organizational, analytical, and communication skills which are paramount as a Manager or Consultant.Specialties: Constantly seek out and execute process improvements to elevate quality, customer service, and customer retention. Keen forecasting, problem solving, team-building, and communication skills. Adept at training, inspiring and leading both associates and managers to achieve or surpass assigned goals. Highly critical thinker who can quickly master new roles, responsibilities, tasks, and environments. Methodical and creative with superior time management and prioritization skills.
Listed skills include Process Improvement, Management, Leadership, Team Building, and 39 others.
Current workplace
Don Everett's current company
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11 roles
Don Everett work experience
A career timeline built from the work history available for this profile.
It Platform Business Partner (Cx)
Single solution Contact Center platform (inContact) owner for the CX (Customer Excellence) domain, NICE inContact, overseeing a set of portfolio initiatives targeting digital transformation opportunities and improving the customer experience across all businesses. Partnership closely with the Customer Excellence and all global IT teams with a mature platform road map based on functional priorities, business requirements, and technology best practices. Our target is to create an Omni-Channel experience for our customers interactions. New functionality introduced to date includes Workforce Management (agent optimization, scheduling and forecasting), Quality Management (recording and coaching), Satmetrix (automated email and SMS surveys), Chat (screen-share and video) all with integration to SalesForce (SFDC).
Dec 2019 - Mar 2022
Hr It Delivery Manager
• Responsible for oversight of all US time and attendance support, testing and enhancements.• Governance for all time and attendance production migrations. • Delivery of Kronos Workforce Central across all US business groups. • Kronos Dimensions labor advisory board member.
Aug 2017 - Dec 2019
Project Manager
Successfully managed implementations of Cloud hosted scheduling, time and attendance, analytics and archiver projects for the following clients: American Eagle Outfitters, Hugo Boss, Good Year Tire and Rubber Company and Ahold Inc.Responsible for the budget and time management of +20 team members across multiple projects and 3rd party vendors.
Aug 2015 - Jul 2017
Workforce Manager
Manager of the Workforce Management Team. Responsible for improving the service metrics for the Polo, Ralph Lauren, Denim & Supply and Club Monaco workforce brands.
Jan 2012 - Aug 2015
Director Of Service/Manager Ii
• Oversee six managers and 114 associates for ADP Payroll business segment including 2nd Level Technical Support department and Sales Support department.• Orchestrated efforts to enhance Accountant-centric quality surveys by 14 points.• Implemented quality reporting and phone monitoring to significantly improve Accountant and Sales support performance.• Clearly defined call metric measurements to establish daily call center goals for optimizing team availability, quality and service.• Assembled Accountant marketing package including useful reference tools to help increase referrals for Sales.• Leveraged strong management skills to create development plans for associates and guide employees to meet and exceed performance objectives.
Aug 2008 - Feb 2011
Director Of Service Center Quality
• Directed, motivated and supervised three managers, 27 associates and 2nd Level Technical Support department for ADP Time and Attendance business segment.• Improved and maintained key service metrics spanning quality surveys, service levels, abandon rate and client retention.• Handpicked as executive team representative for web-based Time & Attendance product releases and enhancements.• Developed and administered UAT (user acceptance testing) and Pilot Team process to achieve quality assurance goals.• Successfully heightened Call Answered percentage to 97.9% on average.As a Manager, with the assistance of another manager, we decreased our business starts time to less than 3 weeks and improved our quality surveys by 17 points. We also experienced the highest number of client starts ever experienced within our organization.
Jan 2006 - Aug 2008
Implementation Manager
• Exercised strong organizational skills to plan and coordinate implementation efforts for Time and Attendance software.• Managed high-performing team of Level II technical support representatives, 14 implementation specialists, and three project leaders.
Jan 2000 - Jan 2006
Manager / Kitchen Assistant
Café Matisse
• Spearheaded full-scope restaurant operations with an emphasis in human resources, training, safety compliance, quality control, and customer service. • Mentored personnel in delivering top-notch guest service to increase sales by 43% and achieve superior word-of-mouth marketing.
Jan 1995 - Jan 2000
Sales Representative, Design Layout Engineer
Techni-Graphics
From the sale to the final approved design of paper and textiles for various clients including Mercedes Bendz.
Jan 1993 - Jan 1996
Design Editor
Artistic Identification Systems
Created and edited all new textile designs for all new clients. Submission of final designs for approval and manufacturing.
Jan 1990 - Jan 1993
Team & coworkers
Colleagues at Honeywell
Other employees you can reach at rittal.com. View company contacts →
CH
Craig Henry
Colleague at HoneywellSan Antonio, Texas, United States
View →
CB
Christian B.
Colleague at HoneywellMarietta, Georgia, United States
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JB
Jamuel Blakes
Colleague at HoneywellDallas, Texas, United States
View →
TZ
Terry Zurn
Colleague at HoneywellWayzata, Minnesota, United States
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WM
Wesley Mount
Colleague at HoneywellTulsa, Oklahoma, United States
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D(
David (Ben) Cox
Colleague at HoneywellArlington, Texas, United States
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WG
Wendy Gomez
Colleague at HoneywellKansas City Metropolitan Area, United States
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KS
Kevin Smith
Colleague at HoneywellGreater Richmond Region, United States
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DB
Donald Biringer
Colleague at HoneywellPhoenix, Arizona, United States
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BC
Bin Chen
Colleague at HoneywellCharlotte, North Carolina, United States
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Craig Henry
Colleague at HoneywellSan Antonio, Texas, United States
View →
CB
Christian B.
Colleague at HoneywellMarietta, Georgia, United States
View →
JB
Jamuel Blakes
Colleague at HoneywellDallas, Texas, United States
View →
TZ
Terry Zurn
Colleague at HoneywellWayzata, Minnesota, United States
View →
WM
Wesley Mount
Colleague at HoneywellTulsa, Oklahoma, United States
View →
D(
David (Ben) Cox
Colleague at HoneywellArlington, Texas, United States
View →
WG
Wendy Gomez
Colleague at HoneywellKansas City Metropolitan Area, United States
View →
KS
Kevin Smith
Colleague at HoneywellGreater Richmond Region, United States
View →
DB
Donald Biringer
Colleague at HoneywellPhoenix, Arizona, United States
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BC
Bin Chen
Colleague at HoneywellCharlotte, North Carolina, United States
View →
3 education records
Don Everett education
Microsoft Help Desk Certification, Technology
Ccm, Chubb, Mbs
Education record
The Chubb Institute
Real Estate License, Real Estate
Weichert Real Estate School
FAQ
Frequently asked questions about Don Everett
Quick answers generated from the profile data available on this page.
What company does Don Everett work for?
Don Everett works for Honeywell.
What is Don Everett's role at Honeywell?
Don Everett is listed as IT Director - Digital Product Owner (Contact Center) at Honeywell at Honeywell.
What is Don Everett's email address?
AeroLeads has found 2 work email signals at @honeywell.com for Don Everett at Honeywell.
What is Don Everett's phone number?
AeroLeads has found 4 phone signal(s) with area code 201, 888 for Don Everett at Honeywell.
Where is Don Everett based?
Don Everett is based in Matthews, North Carolina, United States while working with Honeywell.
What companies has Don Everett worked for?
Don Everett has worked for Honeywell, Kronos, Ralph Lauren, Adp, and Café Matisse.
Who are Don Everett's colleagues at Honeywell?
Don Everett's colleagues at Honeywell include Craig Henry, Christian B., Jamuel Blakes, Terry Zurn, and Wesley Mount.
How can I contact Don Everett?
You can use AeroLeads to view verified contact signals for Don Everett at Honeywell, including work email, phone, and LinkedIn data when available.
What schools did Don Everett attend?
Don Everett holds Microsoft Help Desk Certification, Technology from Ccm, Chubb, Mbs.
What skills is Don Everett known for?
Don Everett is listed with skills including Process Improvement, Management, Leadership, Team Building, Training, Human Resources, Customer Service, and Customer Satisfaction.
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