Don Everett

Don Everett Email and Phone Number

IT Director - Digital Product Owner (Contact Center) at Honeywell @ Honeywell
Don Everett's Location
Matthews, North Carolina, United States, United States
About Don Everett

I bring to a seasoned background in project and team management, exemplary expertise in staff training and development, and excellent talents in quality assurance, operations management, and delivering world-class customer service. My solid experience in driving sales growth would surely be integral to succeeding with any organization. To complement these qualifications, I offer sharp planning, technical, organizational, analytical, and communication skills which are paramount as a Manager or Consultant.Specialties: Constantly seek out and execute process improvements to elevate quality, customer service, and customer retention. Keen forecasting, problem solving, team-building, and communication skills. Adept at training, inspiring and leading both associates and managers to achieve or surpass assigned goals. Highly critical thinker who can quickly master new roles, responsibilities, tasks, and environments. Methodical and creative with superior time management and prioritization skills.

Don Everett's Current Company Details
Honeywell

Honeywell

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IT Director - Digital Product Owner (Contact Center) at Honeywell
Website:
rittal.com
Company email:
info@sps.honeywell.com
Don Everett Work Experience Details
  • Honeywell
    It Director - Digital Product Owner (Contact Center)
    Honeywell Mar 2022 - Present
    Charlotte, North Carolina, Us
  • Honeywell
    It Platform Business Partner (Cx)
    Honeywell Dec 2019 - Mar 2022
    Charlotte, North Carolina, Us
    Single solution Contact Center platform (inContact) owner for the CX (Customer Excellence) domain, NICE inContact, overseeing a set of portfolio initiatives targeting digital transformation opportunities and improving the customer experience across all businesses. Partnership closely with the Customer Excellence and all global IT teams with a mature platform road map based on functional priorities, business requirements, and technology best practices. Our target is to create an Omni-Channel experience for our customers interactions. New functionality introduced to date includes Workforce Management (agent optimization, scheduling and forecasting), Quality Management (recording and coaching), Satmetrix (automated email and SMS surveys), Chat (screen-share and video) all with integration to SalesForce (SFDC).
  • Honeywell
    Hr It Delivery Manager
    Honeywell Aug 2017 - Dec 2019
    Charlotte, North Carolina, Us
    • Responsible for oversight of all US time and attendance support, testing and enhancements.• Governance for all time and attendance production migrations. • Delivery of Kronos Workforce Central across all US business groups. • Kronos Dimensions labor advisory board member.
  • Kronos
    Project Manager
    Kronos Aug 2015 - Jul 2017
    Lowell, Ma, Us
    Successfully managed implementations of Cloud hosted scheduling, time and attendance, analytics and archiver projects for the following clients: American Eagle Outfitters, Hugo Boss, Good Year Tire and Rubber Company and Ahold Inc.Responsible for the budget and time management of +20 team members across multiple projects and 3rd party vendors.
  • Ralph Lauren
    Workforce Manager
    Ralph Lauren Jan 2012 - Aug 2015
    New York, Us
    Manager of the Workforce Management Team. Responsible for improving the service metrics for the Polo, Ralph Lauren, Denim & Supply and Club Monaco workforce brands.
  • Adp
    Director Of Service/Manager Ii
    Adp Aug 2008 - Feb 2011
    Roseland, New Jersey, Us
    • Oversee six managers and 114 associates for ADP Payroll business segment including 2nd Level Technical Support department and Sales Support department.• Orchestrated efforts to enhance Accountant-centric quality surveys by 14 points.• Implemented quality reporting and phone monitoring to significantly improve Accountant and Sales support performance.• Clearly defined call metric measurements to establish daily call center goals for optimizing team availability, quality and service.• Assembled Accountant marketing package including useful reference tools to help increase referrals for Sales.• Leveraged strong management skills to create development plans for associates and guide employees to meet and exceed performance objectives.
  • Adp
    Director Of Service Center Quality
    Adp Jan 2006 - Aug 2008
    Roseland, New Jersey, Us
    • Directed, motivated and supervised three managers, 27 associates and 2nd Level Technical Support department for ADP Time and Attendance business segment.• Improved and maintained key service metrics spanning quality surveys, service levels, abandon rate and client retention.• Handpicked as executive team representative for web-based Time & Attendance product releases and enhancements.• Developed and administered UAT (user acceptance testing) and Pilot Team process to achieve quality assurance goals.• Successfully heightened Call Answered percentage to 97.9% on average.As a Manager, with the assistance of another manager, we decreased our business starts time to less than 3 weeks and improved our quality surveys by 17 points. We also experienced the highest number of client starts ever experienced within our organization.
  • Adp
    Implementation Manager
    Adp Jan 2000 - Jan 2006
    Roseland, New Jersey, Us
    • Exercised strong organizational skills to plan and coordinate implementation efforts for Time and Attendance software.• Managed high-performing team of Level II technical support representatives, 14 implementation specialists, and three project leaders.
  • Café Matisse
    Manager / Kitchen Assistant
    Café Matisse Jan 1995 - Jan 2000
    • Spearheaded full-scope restaurant operations with an emphasis in human resources, training, safety compliance, quality control, and customer service. • Mentored personnel in delivering top-notch guest service to increase sales by 43% and achieve superior word-of-mouth marketing.
  • Techni-Graphics
    Sales Representative, Design Layout Engineer
    Techni-Graphics Jan 1993 - Jan 1996
    From the sale to the final approved design of paper and textiles for various clients including Mercedes Bendz.
  • Artistic Identification Systems
    Design Editor
    Artistic Identification Systems Jan 1990 - Jan 1993
    Created and edited all new textile designs for all new clients. Submission of final designs for approval and manufacturing.

Don Everett Skills

Process Improvement Management Leadership Team Building Training Human Resources Customer Service Customer Satisfaction Time Management Call Centers Adp Payroll Team Management Sales Business Process Improvement Recruiting Workforce Management Forecasting Payroll Employee Relations Strategic Planning Operations Management Project Management Performance Management Hris Customer Retention Change Management Problem Solving Time And Attendance Vendor Management Sales Operations Requirements Analysis Process Scheduler Project Planning Call Center Management Time And Attendance Expertise Adp Customer Relations Marketing Customer Relationship Management Multi State Payroll Management Scheduling Call Center Budgets

Don Everett Education Details

  • Ccm, Chubb, Mbs
    Ccm, Chubb, Mbs
    Technology
  • The Chubb Institute
    The Chubb Institute
  • Weichert Real Estate School
    Weichert Real Estate School
    Real Estate

Frequently Asked Questions about Don Everett

What company does Don Everett work for?

Don Everett works for Honeywell

What is Don Everett's role at the current company?

Don Everett's current role is IT Director - Digital Product Owner (Contact Center) at Honeywell.

What is Don Everett's email address?

Don Everett's email address is do****@****ail.com

What is Don Everett's direct phone number?

Don Everett's direct phone number is +120128*****

What schools did Don Everett attend?

Don Everett attended Ccm, Chubb, Mbs, The Chubb Institute, Weichert Real Estate School.

What are some of Don Everett's interests?

Don Everett has interest in Kayaking, New Technology, Marketing, Poker, Biking, Hiking, Time And Attendance Applications, Movies, Anything Outside Warm Weather Related.

What skills is Don Everett known for?

Don Everett has skills like Process Improvement, Management, Leadership, Team Building, Training, Human Resources, Customer Service, Customer Satisfaction, Time Management, Call Centers, Adp Payroll, Team Management.

Who are Don Everett's colleagues?

Don Everett's colleagues are Matthew Austin, Ryan Bussett, Rob Bruning, Harene Pitter, Kunal Dixit, Katie Neils, Robert Saenz.

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