Don Hendriks Email & Phone Number

Detroit, Mi, Us

Greater Detroit Area

Greater Detroit Area

Conduct research into predictive impact of CARFAX data.Coordinate research with insurance clients and partner vendors.Meet with existing customers and prospective clients to review best practices and determine utilization strategies.

Hastings, Michigan

Established and led new Pricing and Data Analytics Department, overseeing all pricing and statistical modeling functions for a $400 million regional personal and commercial lines insurer. • Established standards and procedures for documentation, communication and workflow management. • Developed and implemented return-on-equity based pricing to generate underwriting income that reflects the riskiness of the business, replacing a philosophy of pricing to a flat target combined ratio.• Implemented a platform for pricing studies that was flexible enough to handle the various lines of business but consistent enough to facilitate discussion and comparison.• Led development of Commercial Lines Predictive Analytics project which uses internal and external data to more accurately identify the costs associated with covering individual risks.• Implemented a classification pricing template to supplement the overall actuarial pricing indication, giving product managers the ability to target pricing changes to the portions of business where need is strongest.• Oversaw development of competitive analysis for Personal Auto and Homeowners to identify areas of competitive advantage in each program.• Served as business lead on several large-scale corporate projects including implementation of a Wind/Hail deductible on property lines, development of a pricing datamart, and implementation of a vehicle rating plan that includes vehicle history as a rating variable.Committee Memberships: Pricing Committee (Chair), Product Review Committee, Information Asset Management Board, several corporate project steering committees.Awards Received: 2012 Chairman’s Choice Award; May 2014 Customer Service Award Winner.

Elk Grove Village, Il

Led personal lines pricing functions of five subsidiary specialty auto insurers. Managed Actuarial Pricing department and oversaw predictive modeling department. Coordinated data gathering and reconciliation functions of the Actuarial department, including Schedule P database and pricing datamart development.• Developed and implemented return-on-equity based pricing model.• Redesigned nonstandard personal auto driver class plan and driver class relativities.• Implemented advanced statistical methods to accurately account for historical rate activity and differences in rating plans across entities.• Oversaw development of Datamart used in pricing, predictive modeling and performance monitoring.• Built and maintained database for statutory reporting of historical loss, expense, claim count and exposure information.Committee Memberships: Personal Lines Pricing Committee (Chair), Corporate Expense Committee.

Elk Grove Village, Il

Responsible for all company reserving and support for pricing for all products.Have primary responsibility for directing the development of the company’s pricing tools and assumptions used by pricing team to provide accurate and consistent indications for all lines and products. Develop and provide loss forecasting, ROE, cost of capital models, and rate monitoring tools to support pricing and business planning. Create and implement regular reports to monitor product profiles, shifts in new or renewal business, and other pricing concerns. Oversight responsibility for ensuring accurate data preparation, balancing, and reasonability checks are performed for pricing data by working in collaboration with data management team and pricing team. Manage special projects for research, experience studies, statistical analyses, or other ad/hoc analyses and reports.

Led all actuarial, product management and regulatory compliance functions of a $200 million insurer specializing in providing personal lines coverage to the educational community. Responsibilities included new product development; ratemaking; reserving; statutory filings; and regulatory compliance. Served as authorized filer for Michigan rates, rules and forms. Member of MEEMIC Management and GMAC RoEC Steering Committees.• Built new rating system utilizing insurance score as a rating variable for personal auto to be implemented January 1, 2009.• Led team to modifiy rate and product structure to comply with Michigan insurance regulations after a change in MEEMIC’s regulatory status. • Calculated capital requirements through Return on Economic Capital (RoEC) Modeling, allowing more precision in capital allocation and management.• Reduced department budget by $1 million through the elimination of unnecessary expenses and the streamlining of internal reporting processes.

Chicago, Il

Priced a variety of surplus and standard lines liability and property programs. Priced reinsurance contract within the Agency Captive and Group Captive programs in which CNA ceded all or part of the working layer of specific business to unauthorized captive reinsurance companies. Supported filings on standard lines business.• Created and maintained the rating structure for the rollout of a General Binding Authority book of business, including property and general liability written on a surplus lines basis.• Priced reinsurance contracts for captive insurers, achieving profitable levels for both CNA and the captive insurer. Duties included finding appropriate specific and aggregate stop-loss levels, ceding commission requirements and collateral requirements to meet internal and statutory accounting guidelines.• Developed and maintained monthly retention analyses for all excess and surplus lines programs.

Excess and Surplus LinesCalculated appropriate overall rate need for Excess and Surplus Lines programs including restaurant and tavern liability, gas and oil extraction liability, commercial umbrella and commercial property programs.Professional LiabilityDeveloped and maintained rating plans for new and existing medical and non-medical professional liability programs, including rates, territory relativities, and class plans. Responsible for filing of rates and rules. Calculated profit share provisions for professional liability agents and trade groups serving as general agents.

Southfield, Mi

Performed actuarial valuations for hospital professional liability, workers’ compensation and general liability self-insurance funds. Experience with captive medical malpractice insurers, loss reserve opinions and support, main-street lines reserving, and governmental risk retention groups and liability pools.

Bachelor Of The Arts, Mathematics And Economics

Activities and Societies: Mathematical Modeling Team, 1995; Math Den Tutor

Advanced Placement And College Prep