Don Hendriks Email & Phone Number

Detroit, MI, US

Greater Detroit Area

Greater Detroit Area

Conduct research into predictive impact of CARFAX data.Coordinate research with insurance clients and partner vendors.Meet with existing customers and prospective clients to review best practices and determine utilization strategies.

Hastings, Michigan

• Established and led new Pricing and Data Analytics Department, overseeing all pricing and statistical modeling functions for a $400 million regional personal and commercial lines insurer.
• Established standards and procedures for documentation, communication and workflow management.
• Developed and implemented return-on-equity based pricing to generate underwriting income that reflects the riskiness of the business, replacing a philosophy of pricing to a flat target combined ratio.
• Implemented a platform for pricing studies that was flexible enough to handle the various lines of business but consistent enough to facilitate discussion and comparison.
• Led development of Commercial Lines Predictive Analytics project which uses internal and external data to more accurately identify the costs associated with covering individual risks.
• Implemented a classification pricing template to supplement the overall actuarial pricing indication, giving product managers the ability to target pricing changes to the portions of business where need is strongest.

Elk Grove Village, IL

• Led personal lines pricing functions of five subsidiary specialty auto insurers. Managed Actuarial Pricing department and oversaw predictive modeling department. Coordinated data gathering and reconciliation functions.
• Developed and implemented return-on-equity based pricing model.
• Redesigned nonstandard personal auto driver class plan and driver class relativities.
• Implemented advanced statistical methods to accurately account for historical rate activity and differences in rating plans across entities.
• Oversaw development of Datamart used in pricing, predictive modeling and performance monitoring.
• Built and maintained database for statutory reporting of historical loss, expense, claim count and exposure information.Committee Memberships: Personal Lines Pricing Committee (Chair), Corporate Expense Committee.

Elk Grove Village, IL

Responsible for all company reserving and support for pricing for all products.Have primary responsibility for directing the development of the company’s pricing tools and assumptions used by pricing team to provide accurate and consistent indications for all lines and products. Develop and provide loss forecasting, ROE, cost of capital models, and rate.

• Led all actuarial, product management and regulatory compliance functions of a $200 million insurer specializing in providing personal lines coverage to the educational community. Responsibilities included new product.
• Built new rating system utilizing insurance score as a rating variable for personal auto to be implemented January 1, 2009.
• Led team to modifiy rate and product structure to comply with Michigan insurance regulations after a change in MEEMIC’s regulatory status.
• Calculated capital requirements through Return on Economic Capital (RoEC) Modeling, allowing more precision in capital allocation and management.
• Reduced department budget by $1 million through the elimination of unnecessary expenses and the streamlining of internal reporting processes.

Chicago, IL

• Priced a variety of surplus and standard lines liability and property programs. Priced reinsurance contract within the Agency Captive and Group Captive programs in which CNA ceded all or part of the working layer of.
• Created and maintained the rating structure for the rollout of a General Binding Authority book of business, including property and general liability written on a surplus lines basis.
• Priced reinsurance contracts for captive insurers, achieving profitable levels for both CNA and the captive insurer. Duties included finding appropriate specific and aggregate stop-loss levels, ceding commission.
• Developed and maintained monthly retention analyses for all excess and surplus lines programs.

Excess and Surplus LinesCalculated appropriate overall rate need for Excess and Surplus Lines programs including restaurant and tavern liability, gas and oil extraction liability, commercial umbrella and commercial property programs.Professional LiabilityDeveloped and maintained rating plans for new and existing medical and non-medical professional.

Southfield, MI

Performed actuarial valuations for hospital professional liability, workers’ compensation and general liability self-insurance funds. Experience with captive medical malpractice insurers, loss reserve opinions and support, main-street lines reserving, and governmental risk retention groups and liability pools.

Bachelor Of The Arts, Mathematics And Economics

Activities and Societies: Mathematical Modeling Team, 1995; Math Den Tutor

Advanced Placement And College Prep