Donia Hassan Email & Phone Number

- Planning and scheduling the delivery process, including defining project scope, milestones, and timelines.- Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.- Managing the budget and resources of the delivery, including allocating tasks to team members and ensuring that the project stays on track.- Communicating with stakeholders, including team members, clients, and other stakeholders, to ensure that everyone is… Show more - Planning and scheduling the delivery process, including defining project scope, milestones, and timelines.- Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.- Managing the budget and resources of the delivery, including allocating tasks to team members and ensuring that the project stays on track.- Communicating with stakeholders, including team members, clients, and other stakeholders, to ensure that everyone is informed about the progress of the delivery.- Track progress and make adjustments as needed to keep the delivery on track.- Providing guidance and mentorship to team members to ensure they have the skills and support needed to complete their tasks. Show less

Cairo, Egypt

- Developing and implementing processes for managing operations or projects to ensure that they meet customer needs and organizational goals- Planning, scheduling, and supervising the work of technical staff to ensure that services are provided on time, efficiently, and with the highest quality possible- Communicating regularly with clients to ensure that they are satisfied with the service provided by the company- Oversee the hiring, training, and monitoring of technical operations… Show more - Developing and implementing processes for managing operations or projects to ensure that they meet customer needs and organizational goals- Planning, scheduling, and supervising the work of technical staff to ensure that services are provided on time, efficiently, and with the highest quality possible- Communicating regularly with clients to ensure that they are satisfied with the service provided by the company- Oversee the hiring, training, and monitoring of technical operations staff- Produce periodic reports to update company management on the progress of operations- Communicate all operating policies and/or issues at department meetings- Manage budgets and forecasts- Mentor and motivate a technical team to put in their best effort to improve their level of performance- Evaluating employee performance and conducting performance appraisals to ensure that employees are meeting job requirements and working towards career development goals Show less

Cairo Governorate, Egypt

- Ensure that team members resolve all client issues courteously and on time.- Constant improvements of processes used by the support team involved other departments within the company, i.e., QA and development.- Conducts regular performance evaluations and coaching sessions for team members.- Creates and executes development plans and revises as appropriate to meet changing needs and requirements.- Manage scheduling, holiday requests, and overtime pay for the support team.-… Show more - Ensure that team members resolve all client issues courteously and on time.- Constant improvements of processes used by the support team involved other departments within the company, i.e., QA and development.- Conducts regular performance evaluations and coaching sessions for team members.- Creates and executes development plans and revises as appropriate to meet changing needs and requirements.- Manage scheduling, holiday requests, and overtime pay for the support team.- Identify training needs and provide training to the support team as needed. Show less

Egypt

- Analyze problems to identify the problem areas.- Recommend solutions to customer application questions regarding setup and know-how issues.- Gathers data, tests, and replicates problems- Report product or solution problems to various escalation teams, and follow up on resolution- Researches and resolves customer-reported issues related to the applications.- Analyze complex business/technical problems and deliver solutions in a proactive, self-directed manner.- Building… Show more - Analyze problems to identify the problem areas.- Recommend solutions to customer application questions regarding setup and know-how issues.- Gathers data, tests, and replicates problems- Report product or solution problems to various escalation teams, and follow up on resolution- Researches and resolves customer-reported issues related to the applications.- Analyze complex business/technical problems and deliver solutions in a proactive, self-directed manner.- Building queries in SQL 2008/2012 databases. Show less

- Working on testing all custom integrations for the clients in preparation for ongoing upgrades to the latest version of the product.- Attended meetings with developers, testers, and project managers for a proper understanding of the requirements.- Develop test cases and prioritize testing activities.- Ensure that all custom features won’t violate the base build functionalities.- Execute all the test cases and report defects, define severity and priority for each defect.-… Show more - Working on testing all custom integrations for the clients in preparation for ongoing upgrades to the latest version of the product.- Attended meetings with developers, testers, and project managers for a proper understanding of the requirements.- Develop test cases and prioritize testing activities.- Ensure that all custom features won’t violate the base build functionalities.- Execute all the test cases and report defects, define severity and priority for each defect.- Carry out regression testing whenever changes are made to the code to fix defects.- Prepare daily and weekly status reports. Show less

Egypt

- Conduct keyword research and selection for pay-per-click campaigns and SEO projects.- Analyze websites and document changes required for SEO.- Provide ongoing support of all SEO initiatives including reporting, analysis and optimizationrecommendations.- Proactively make strategic PPC campaign recommendations.- Manage data for new and prospective clients within CRM, ensuring all communications are logged, information is accurate and documents are attached.- Prepare… Show more - Conduct keyword research and selection for pay-per-click campaigns and SEO projects.- Analyze websites and document changes required for SEO.- Provide ongoing support of all SEO initiatives including reporting, analysis and optimizationrecommendations.- Proactively make strategic PPC campaign recommendations.- Manage data for new and prospective clients within CRM, ensuring all communications are logged, information is accurate and documents are attached.- Prepare and analyze sales pipeline reports and dashboards.- Follow up on leads and conduct research to identify potential prospects.- Support sales team to improve performance, control and maintenance of their leads.- Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Show less

Egypt

- Plan, organize and manage all sales activities.- Identify, analyze and implement new methods and techniques to determine sales growth.- Analyze markets in order to identify new sales and business opportunities.- Cold calling on prospects and follow ups.- Coordinate sales activity for a new services launch within sales territories.- Coordinate in marketing campaigns and conduct sales duties.

Egypt

Account: Google Ad words (Matrix Advertising) - B2B Sales CampaignRole:• Provide assistance to small or mid-size companies, individuals targeting a niche, professionals, info-product websites & other commercial websites to market their products and services through Google Ad words.• Establishes, develops and maintains business relationships with prospective customers in the assigned territory/market segment to generate new business for the organization’s services.• Makes… Show more Account: Google Ad words (Matrix Advertising) - B2B Sales CampaignRole:• Provide assistance to small or mid-size companies, individuals targeting a niche, professionals, info-product websites & other commercial websites to market their products and services through Google Ad words.• Establishes, develops and maintains business relationships with prospective customers in the assigned territory/market segment to generate new business for the organization’s services.• Makes telephone calls presentations to prospective customers.• Researches sources for developing prospective customers and for information to determine their potential.• Technical Skills: Search Engine Marketing, PPC Management, Link Building Strategy, Keyword Research, Industry Research and Pay per Click - Google Ad Words. Show less

Cairo Governorate, Egypt

Account: WIND Canada Mobile Provider.• Handled complaints or escalations for customers whose queries were not resolved by tier one agents.• Assisted customers with complex troubleshooting steps.• Researched technical solutions regarding customer queries.• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as software or hardware issues.• Kept records of customer interactions and transactions, recording… Show more Account: WIND Canada Mobile Provider.• Handled complaints or escalations for customers whose queries were not resolved by tier one agents.• Assisted customers with complex troubleshooting steps.• Researched technical solutions regarding customer queries.• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as software or hardware issues.• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Carried out investigations regarding billing disputes. Show less

Egypt

Account: Sirius XM for Satellite Radios.• Work as part of a team to ensure offering world-class Customer Service.• Be proactive regarding the improvement of processes and procedures.• Floor supervisor as duty supervisor to maintain service.• Own and manage the client relationship: resolving calls efficiently and effectively.• Ensure service level agreements are met and maintained.• Mentor and support new employees.• Maintain professional work relationships with… Show more Account: Sirius XM for Satellite Radios.• Work as part of a team to ensure offering world-class Customer Service.• Be proactive regarding the improvement of processes and procedures.• Floor supervisor as duty supervisor to maintain service.• Own and manage the client relationship: resolving calls efficiently and effectively.• Ensure service level agreements are met and maintained.• Mentor and support new employees.• Maintain professional work relationships with colleagues, and managers.• Increase the customer experience by providing information on new Products, rate plans, and services through up-selling.Transferred to E-Commerce Department: (February 2012 – till September 2012)• Presenting the product and highlighting its advantages.• Persuading the customer about the benefits of the product.• Interpreting technical instructions and complaints.• Getting a certain number of sales targets. Show less

Egypt

Egypt

Bs, Electrical, Electronics And Communications Engineering

Communication Engineering

High School, 97%