Joe Jimenez Email & Phone Number

Texas, United States

Greater Tampa Bay Area

Greater Tampa Bay Area

Deerfield Beach, Florida

Watsonville, California

Monterey, California

Managed the Day to Day activities of the Sales staff.Assisted the Sales team with customer engagement.Reviewed all customer contacts through DealerSocket CRM management.Assisted with training and cross training of all Sales and Finance staff.Ensured that Sales targets and customer service levels were achieved

Capitola,Ca

San Francisco Bay Area

Market and sell auto lending services to dealers.•Cultivate business relationships with new auto dealers.•Maintain business relationships with existing dealers.•Responsible for communicating with individuals and business entities in order to facilitate the funding and processing of loans.•Travel within an assigned geographical area.•Create market analysis reports and/or other such market research reports or presentations for supervisor.•Read credit reports and determine eligibility as related to lending guidelines

Over saw Day to Day Sales and Finance Operations. Managed Buy-Here Pay Here Portfolio usingDealercenter Management Software. Reviewed customer credit information and placed loans withappropriate bank or credit union. Built relationships with finance professionals and was constantlyworking to stay above current industry standards. Followed up with current, future and pastcustomers in order to maintain a high level of customer satisfaction. Worked directly with secondarylenders and successfully managed In House Finance Accounts. Worked closely with SalesManagement to "maximize" all financed deals.h Managed over 1 million dollars in Buy-Here Pay Here receivablesh Completed California Dealer Licensing School 2008h Completed California Dealer Continuing Education School 2010h Developed policies and procedures that ensured consistency of quality and customer service.

Salinas, California Area

Recruited to help with day to day sales, service, warranty and parts operations. Was involved with allaspects of dealer operations and assisted the transition from high end used car dealership tofranchised Suzuki dealership. Consistently maintained high profit margins on all deals. Workedcooperatively with banks to maintain account relationships and distributed deals fairly..h Suzuki Certified New Car Manager 2007h Suzuki Certified Service Manager 2007h Suzuki Certified Parts Manager 2007h Communicated information clearly and accuratelyh Worked with customers, management, and other bank departments to resolve problems andanswer questionsh Strong background in both client and bank relationsh Solved customer problems and assured satisfactionh Interfaced with customers and banks on a daily basis

Salinas, California Area

Worked directly with the general manager and various Sales Managers to determine which lenders and suppliers of finance products were best suited to comply with Finance Guidelines set forth by Lithia Motor Company.Interacted with customers from the sales floor through the delivery process.. After establishing a rapport with the customer,as finance manager reviewed the customer’s credit application and credit report and discussed with Sales Managers the available finance options to meet their needs, as well as maximize profits. Prepared the delivery documentation, including the preparation of the loan documents, DMV paperwork and other legal forms required by state and federal regulatory bodies. Utilized a unique menu to present available product options to the customer, counseling them based on what was cultivated during the initial customer interview My efficient and well executed menu selling plan built value through knowing and emphasizing the positives about a wide range of protection products available to them, such as credit insurance, extended warranties, anti-theft devices and paint and fabric protection kits. At this point, the Finance Manager is responsible for disclosing to the customer all aspects of the sale, including finance charges and interest rates.The Finance Manager must maintain a high Customer Satisfaction Index (CSI) with the dealership’s customers, as required by automobile manufacturers.

Bsbm, International Business Mangament

Activities and Societies: 2 yr Football Letterman

International Business

Activities and Societies: National Honors Society

Associate Of Arts (A.A.), General Education

High School Diploma, General Studies