Don Kiger Email & Phone Number

Bellevue, Washington, United States

Seattle, Washington, United States

• Resolved complex support issues with equipment and software by managing standard desktop/laptop images, updating end-user PCs, and administering Active Directory and DHCP.• Prioritized and managed service tickets for 5000+ hospital computer systems.• Successfully guided interns through hands-on training in various aspects of desktop support, with several students transitioning to full-time employment within the organization and contributing significantly to their professional development and growth.• Documented and improved service ticket resolutions, resulting in a 95% customer satisfaction rate and enhanced user satisfaction.• Proficiently patched and configured network ports, establishing optimal connectivity and network performance while adhering to industry standards and security protocols.• Worked with sensitive material in a medical environment, following strict guidelines.

Seattle, Washington, United States

Scheduled routine services such as hardware cleaning and repairing, and installation of software, terminals, and operating systems, resulting in improvement in workflow efficiency.Onboarded and trained new employees, collaborating with hiring managers to forecast recruitment and hiring metrics, resulting in an improvement in service times due to better coverage.Worked independently to set and meet deadlines, ensuring 100% on-time delivery of technology services, such as installation, configuration, and troubleshooting of equipment and software.

Redmond, Washington, United States

Supported business needs by monitoring and updating security measures of the network, managing the creation and authentication of passwords.Optimized technologies for users, boosting performance with upgrades to laptops, desktops, printers, and A/V equipment.Monitored data tracking systems and servers, improving information accuracy and reliability by comparing data against benchmarks and forecasts.

Bachelor'S Of Science (B.S.), Electronic Engineering

Network And System Administration/Administrator