Donna B. Email & Phone Number

United States

- Develop training strategies and plans for client projects- Lead training design and implementation processes- Manage the development of training materials- Track and manage training-related issues- Report training progress- By the way, E Source is an amazing company. Check out the career page on their website!

- Create training plans and strategy.- Manage customer training.- Report training status to stakeholders.- Interface with team members to manage schedules and priorities.- Conduct annual reviews and manage performance appraisals. - Team cheerleader!

- Document internal processes, including customer onboarding and data migration.- Create templates and style guides. Develop a document repository in SharePoint.- Create user documentation, quick reference guides, release notes, and other artifacts. - Create onboarding materials and processes. Onboard new customers. - Create instructional videos and conduct customer training sessions.

- Create and rewrite documentation, release notes, and online help using Flare and Word/Adobe.- Create instructional videos using Camtasia.- Manage/coordinate the RFP process, materials, and packaging.- Create new styles, templates, and a standards/style guide.

- Create documentation and training materials, online video tutorials, templates and standards. - Manage customer training: develop training plans, schedules, resources, and agendas.- Provide classroom and online training to customers and new employees, - Create data migration testing materials, and conduct related training.

- Create and maintain documentation for systems, product technology, competitive features, installation and configuration, and operating procedures for backup/recovery software. - Create instructional videos using Camtasia. Created the video template and standards.- Write articles for the customer self-service support system (the “KnowledgeBase”).

- Create and maintain documentation for system, programming operations, and RFPs.- Conduct business development activities and create the RFS Methodology Guide.- Analyze data from the Blue Cross and Blue Shield Association and create a monthly report.

- Design programs to foster customer loyalty and improve processes.- Design and administer the annual customer survey and prepare survey results. - As team lead on projects, ensure that project timelines and budgets are met. - Use MS Work, RoboHelp, and Visio to create user documentation, technical guides, and online help.

- Lucent Technologies (Editor/Sr. Technical Writer/Trainer, Atlanta, GA)- Prentice Hall Professional Software (Sr. Technical Writer, Course Developer, Atlanta GA)- Equifax Corporate (Sr Documentation Specialist, Atlanta GA)- Holiday Inn Worldwide Corporate (Technical Writer/Trainer, Atlanta GA)- Brock International (Sr Instructional Designer/Team Lead, Smyrna GA)- BellSouth (Sr. Technical Writer, Atlanta GA)- Policy Management Systems Corp. (Consultant, Training Manager, Programmer, Columbia SC and Adelaide South Australia)

Master'S Degree, Organizational Behavior Studies / Human Behavior And Conflict Management, 4.0

Activities and Societies: Vice Chairman of the Graduate School Advisory Council

Bachelor Of Arts - Ba, English / Writing Emphasis, 3.5

Activities and Societies: President’s List and Dean’s List, Sigma Tau Delta (honorary English), Blackwell National Poetry Award, Felicia.