Responsible for overseeing the inmate re-entry programs. Create and supervise programs. Reach out to community for volunteers and support. Write grant proposals for research money.Coordinate all activities of program.Monitor the effectiveness and results of the program and plan adjustments Ensure compliance with all government relations. Attend community events to represent program. Review and screen all inmates requesting participation in programs. Schedules all meetings/classes of prisoner groups and provides proper supervision of such meetings. Closely coordinate, collaborate, track and monitor relations. Monitor the effectiveness and results of the program and plan adjustments.

Floor supervisor maintain and enhance customer services by organizing, quality monitoring, interviewing job candidates, disciplinary procedures and coaching of employees. Responsible for making decisions which assist in the success of quality calls, first call resolution, required service levels, and work direction for staff. Display a team oriented attitude and a role model for call center agents. Consistently display a positive attitude and approach mistakes as an opportunity to better call center service with constructive feedback and guidance for the agents.

Medical, self pay accounts collection and medical billing supervisor. Monitored and provided constructive feedback to ensure quality calls and customer service was provided. Responsible for maintaining employee’s payroll time including adding required PTO time correcting missed punches and recording absences and tardies. Ran daily billing and collection reports. Trained employees on new billing/collection systems. Consistently displayed a positive attitude and always team oriented.