Donna Donovan Email & Phone Number

Lynchburg, Va

• Worked across many levels and functions of the business to understand customer needs, work processes and challenges in order to design and document requirements for improving/ automating business processes and meeting business objectives• Worked closely with technical resources and testers throughout the development cycle to ensure that the end product satisfied the requirements. Performed UAT as needed.• Managed release schedules and content of the releases to ensure needed change was delivered when needed while efficiently utilizing contracted resources and maintaining the integrity of any impacted system(s).• Communicated upcoming changes and the impacts of those changes to the affected business areas, giving them time to prepare before launch. • Maintained flexibility and demonstrated ability to work well independently and within teams.

Lynchburg, Va

• Evaluated medical and financial information for life insurance applications to determine the appropriate risk classification. Achieved approval authority on standard or better risks through $500,000.

Lynchburg, Va

• Organized and conducted any training needed within Life - New Business Operations. • Wrote procedures for new or updated processes and ensured that user manuals were updated.• Created an efficient process to pull work from production for new hire training, get it processed, audited and returned to production flow within 24 hours.• Worked on projects as a subject matter expert for New Business processing.

Lynchburg, Virginia Area

• Managed cases from receipt through settlement-exceeding standards for cycle time and accuracy, while remaining up to date on changing procedures. Assisted team members as needed.