Donna Downs Email & Phone Number

Brisbane City, Qld, Au

Australia

Brisbane, Australia

Brisbane International Airport Qld Australia

 Managed Brisbane Port Services for Airlines PNG, ensuring all services adhered to contractual agreement with Pacific Blue/Virgin Australia. Facilitated Reconciliation processes between Airlines PNG & Pacific Blue recovering substancial business funds.  Participated in Code Share development between Airlines PNG & Pacific Blue/Virgin Australia.  Designed, developed and delivered a variety of consistency communication, operation and information products and services that support International aviation e.g. Policy / Procedure / Reconciliation. Enhanced Charter Business with product and customer interaction formulating strong loyalties with Corporate Clientele.  Fostered constructive working relationships with Travel Agents and Tourism Companies to promote PNG & selected resorts. Negotiated contractual obligations with business facilitator’s e.g. catering and cleaning

Samford Queensland

 Provision of premium care for 44 clients horses Facilitated complete nutritional diets for all horses Administrated and monitored all medical requirements Designed, developed and delivered a variety of consistent training plans. Enhanced Agistment business with product and customer interaction formulating strong loyalties with both external and internal clientele.  Fostered constructive working relationships with Farriers, Vets, Trainers, Coaches and Equestrian Clubs. Stock control of all gear and fodder. Land care for entire property (20 acres) – paddock rotation, irrigation, fertilization. All human resource requirements. Managed team of Stable Hands and Maintenance Staff. Held numerous clinics with various trainers, coaches & professionals within the equine industry e.g. Linda Schmurglatt, Jane Myers, Kurt Bogel & commenced negotiations with Peter Acton & Steve Brady. Turned business from substantial vacancy to sought after agistment & clinic facilitator.

Queensland, Australia

 Shaped Regulatory Passenger Service Operation for SkyAirWorld.  Facilitated initial Project Management for Timor Air Services (Darwin, Dilli Dempasar ).  Assisted in Project Management for Government Contract Perth, Christmas and Cocos Islands  Enhanced Charter Business with product and customer interaction formulating strong loyalties with Corporate Clientele. Signed, developed and delivered a variety of communication and information products and services that improved SkyAirWorld Charter business Negotiated, designed, developed and implement Policy & Procedures between all third party contractors – including requirements in the Solomons. Represented in all Aviation Committees and regulatory boards. Planned, recruited and advanced staffing at Brisbane Airport and Henderson (Honiara Solomons ) Airport  Negotiated contractual obligations with business facilitator’s e.g. catering and cleaning Ansett Australia Customer Service and Ramp Department. (EBA negotiation, recruitment, statistical formulation, budgetary adherences, event management, National Complaints) International Operations  Load Control Officer Ansett International (Production of departure certification with focus on maximization fuel and passenger management). Customer Service Rostering  Golden Wing,1000 guests per shift  National Lost Property Manager  Customer Service Ansett International, Duty Manager, Coordinator, Supervisor, Agent (Front line passenger handling)