Donna Dukes Email and Phone Number
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Donna Dukes is a SVP, Technology Operations at AutoTec, LLC. She possess expertise in management, customer service, strategic planning, team building, automotive and 7 more skills.
Autotec, Llc
View- Website:
- autotec.com
- Employees:
- 166
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Svp, Technology OperationsAutotec, Llc May 2017 - PresentAutoTec, LLC, a privately held company based in Birmingham, AL, provides credentialing and e-business services for the wholesale automotive industry. The company’s flagship product, AuctionACCESS, is the number one credentialing system for the wholesale auto auction industry in North America. Utilized by over 240 wholesale auto auctions, AuctionACCESS ensures a more secure buy and sell wholesale environment and limits wholesale access to licensed, credentialed vehicle dealers and their authorized representatives. The AuctionACCESS card is a licensed dealer’s gateway into the wholesale industry. AutoTec works with the industry’s top Floor Plan lending companies to help transmit floor plan data from lenders to the wholesale auctions via AuctionACCESS. The company has developed online tools including AuctionACCESS.com and AuctionACCESS Mobile to help dealers manage their account and documentation and continues to create new innovative solutions to create a more efficient wholesale environment for dealers and auctions.
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Vice President Of Customer ServiceAutotec, Llc Sep 2005 - May 2017• Line management responsibilities for staff• Development, communication and management toward specific goals in problem resolution, change request processing, data verification and services• Identify opportunities for Continual Process Improvement• Assist in establishing pay and performance metrics for Customer Support Department• Establish strong working relationship with Customers
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Customer Service SupervisorAutotec, Llc Jul 2003 - Oct 2005• Supervise a staff of Customer Service Representatives• Responsible for developing and implementing operations and policies• Responsible for tracking daily time, daily production reports and monitoring Customer Support production • Responsible for assigning employee tasks and auction assignments
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Customer Service RepresentativeAutotec, Llc Sep 2000 - Jul 2003• Process data and/or images ensuring quality, authenticity and legality.• Resolve inbound technical and operational calls as necessary.• First line troubleshooting skills for problems caused by hardware• Responsible for testing and processing new state files and current state files.• Work closely with governing agencies to monitor and keep track of changes in business requirements that affect the Customer Base
Donna Dukes Skills
Donna Dukes Education Details
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Samford UniversityBachelor Of Business Administration (Bba) -
Central Alabama Community College
Frequently Asked Questions about Donna Dukes
What company does Donna Dukes work for?
Donna Dukes works for Autotec, Llc
What is Donna Dukes's role at the current company?
Donna Dukes's current role is SVP, Technology Operations.
What is Donna Dukes's email address?
Donna Dukes's email address is dd****@****tec.com
What is Donna Dukes's direct phone number?
Donna Dukes's direct phone number is +125686*****
What schools did Donna Dukes attend?
Donna Dukes attended Samford University, Central Alabama Community College.
What skills is Donna Dukes known for?
Donna Dukes has skills like Management, Customer Service, Strategic Planning, Team Building, Automotive, Leadership, Business Analysis, Sales Management, B2b, Marketing, Customer Satisfaction, Sdlc.
Who are Donna Dukes's colleagues?
Donna Dukes's colleagues are Robin Price, Andrew Atkinson, Kai Battle, Tom Jones, Joshua Moman, Paul Sholly, Lane Snider.
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Donna Dukes
Founder And Executive Director Of Maranathan Family Learning Center & Academy, Inc.Birmingham, Al
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