Donna E. Email & Phone Number

Charlotte, North Carolina Area

Managed the profitability and growth for 8 states AL, GA, KY, MD, NC, SC, TN , VA and DC. Executed business plans to meet or exceed regional and state objective for: new business production, package policy production, policy in force/retention, direct written premium, quality mix of new business, X-Cat loss ratio. Participated in Agency Council meetings, Planning meetings and State meetings. Effectively communicate company goals and objectives to… Show more Managed the profitability and growth for 8 states AL, GA, KY, MD, NC, SC, TN , VA and DC. Executed business plans to meet or exceed regional and state objective for: new business production, package policy production, policy in force/retention, direct written premium, quality mix of new business, X-Cat loss ratio. Participated in Agency Council meetings, Planning meetings and State meetings. Effectively communicate company goals and objectives to the underwriting staff to maintain clearly defined expectations to drive profit and growth. Coached and mentored the staff of eight underwriters and one business technician by offering constructive feedback and taking interest in their long-term career goals. Audited the underwriter’s quality of work and ensure the staff is operating within the parameters of their authority levels. Show less

Jacksonville, Fl

Worked closely with the underwriting manager to develop and execute the profit and growth objectives for the Southern region. Managed a team of six underwriters. Responsible for the training of new staff members. Served as a mentor to the team. Managed quality assurance for the underwriting staff to exceed the established quality standard. Identified and provided additional training to an individual or the team in an effort to reduce errors and improve quality. Primary 'Go To' person for… Show more Worked closely with the underwriting manager to develop and execute the profit and growth objectives for the Southern region. Managed a team of six underwriters. Responsible for the training of new staff members. Served as a mentor to the team. Managed quality assurance for the underwriting staff to exceed the established quality standard. Identified and provided additional training to an individual or the team in an effort to reduce errors and improve quality. Primary 'Go To' person for the staff. Show less