As an IT Manager at FedEx Supply Chain, my team is responsible for modeling comprehensive IT cost estimates, assumptions and risks in support of the Request for Proposal (RFP) process for potential partners seeking warehouse management system (WMS) solutions. I provide leadership, mentoring and create and update tools to remain aligned to applicable changes in business strategy.

As legal entities changed, the name of the company was changed from Genco, A FedEx Company to FedEx Supply Chain as the business continued to serve as a 3rd Party Logistics Provider. As a Program Manager I contributed to the Request for Proposal (RFP) process by gathering applicable requirements, determining and documenting the scope of effort, applicable IT costs, assumptions and risks to implement.

Before being acquired by FedEx, GENCO Inc, was a privately owned 3rd party logistics company with more than a 100 year history that provided both proprietary Reverse Logistics solutions as well as proprietary and vendor supplied Forward Logistics solutions. In the dual role of IT Project Manager and Business Analyst, I led both system enhancement and new business implementation projects that involved requirements analysis and functional requirements documentation, budget tracking and coordination of all the activities to integrate, configure, develop, install related IT hardware, test and implement our system solution.

Towel Specialties is a wholesale supplier that sells promotional products and customized screen printing and embroidery of supplied promotional products to distributors. In the role of Customer Service Manager, I fostered a strong relationship with the distributors and ensured their service needs were being satisfied.

Becton Dickinson is a global leader of products and instruments used for diagnosing infectious diseases. As a Customer Service Manager, I provided a positive customer experience by analyzing internal metrics of the Automated Call Distribution System and re-engineered call routing resulting in reduction of customer wait time by 60% and lost calls by 80%.

FCI Electronics, Americas is a division of Framatome Connectors International, a global provider of electronic optical, electronic connectors and interconnect systems to various markets. As a Manager I hired, trained and lead a new staff of 15 employees for a corporate office move where we supported a $90M business.