Donna Fields Email & Phone Number

Georgia

- Ability to exceed on monthly evaluations including ticket closures.- Exhibiting the behaviors and demonstrating the core values of my Company.- Exceed in the SLA for customer requests with a quick response within a twenty-four (24) hour turnaround from receipt to close. - Numerous recognition awards for customer service and satisfaction (found on separate attachment).- Provisioning of new electronic services based on cloud services.- Respond to inquiries regarding data entry and document processing.- File and route source documents after entry as appropriate.- Adhere to quality and procedural standards as well as out requirements- Documented all work references of all responsibilities to share with others.- Mentored others on the provisioning of new large corporate accounts.- Ability to interact professionally with co-workers and customers in both written and verbal communication forms (domestic and international).- Established ability to handle difficult situations and customers effectively.- Ability to take control of situations and effectively resolve problems.- Proven ability to prioritize and complete tasks with minimal direction, provide strong attention to detail and meet established guidelines.- Capable of correctly processing documents in 2 functional areas.- Contact requester to resolve basic questions regarding inconsistent or missing data.- Create training manual for new employees as well as performing on the job training for the new employee.- Add and correct entries into the computer application per the required format displayed on the screen. - Sort and verify data entered into the Service Center Platform (SCP)- Respond to inquiries regarding data entry and document processing.- Adhere to quality and procedural standards as well as out requirements.- Follow Unix commands using FTP (File Transfer Protocol), Unix & Host.- Ability to work with Label Software and Matrix for ticketing for retailers.

Multiple Locations In Georgia

Maintenance Administrator - Received repair calls from Re-Sale Company’s (AT&T, MCI, etc) from nine Southeastern states.- Researched repair tickets to determine if trouble could be repaired without dispatching a technician.- Programmed features & test customers phone line to determine trouble- Selected by peers for outstanding knowledge & ability to assist and train other employees. - Selected by management for Vice President Counsel assisting in diverting roadblocks decreasing customers’ outage time 15%.- Selected by management for work group established to reduce unnecessary dispatches and missed appointment by 25%Human Resources - Assist Recruiting Managers in reviewing applicants & contingencies required for future employeesOffice Administrator- Maintained personnel records on all Services Technicians in the Eastern District of Georgia reporting this information to upper management.- Generate work & vacation schedules for all Services Technicians in the Eastern District. - Forecast work assignments in regard to work force & work load- Maintained preventative maintenance for company vehicles- Purchased & inventoried test equipment & capital tools while maintaining budget guidelines. Administrative Reports Clerk - Compiled data and entered into computer generating statistics on repair technicians for performance evaluations- Routing and dispatching technicians on repair service calls- Focus on customer service "We Care Line" coordinating dispatches when repair not completed on first call.