• Leading cross product coordination within Technical Operations• Serving as a technical execution partner and owning escalation management• Preparing detailed status reports on an ongoing basis• Collaborating and communicating with a myriad of stakeholders while serving our clients and increasing NPS

Built and maintained successful and profitable relationships to become a trusted advisor to C-level executives. Conducted monthly, on-site meetings to analyze financial performance metrics for clients. Provided project management oversight for client issue resolutions, special projects and implementations. Provided weekly updates to all stakeholders, both internal and external. Worked collaboratively across functional teams for issue resolution.

Served as a primary point of contact for Strategic Accounts for 20+ clients representing $10M in annual revenue, covering more than 10 technology solutions. Presented ROI results and overall value story to clients to facilitate the successful protection and growth of Optum. Acted as the voice of the client internally and coordinated with cross-functional teams to address all client needs.

Responsible for managing Optum Care Suite (OCS) implementations. Project management responsibilities included project planning; coordination of client management; over sight of software configuration, data extraction, data transformation and upload services; care coordination work flow analysis, user acceptance testing and training services; coordination of go-live activities and transition to production support team. Worked closely with product owners to provide input on application… Show more Responsible for managing Optum Care Suite (OCS) implementations. Project management responsibilities included project planning; coordination of client management; over sight of software configuration, data extraction, data transformation and upload services; care coordination work flow analysis, user acceptance testing and training services; coordination of go-live activities and transition to production support team. Worked closely with product owners to provide input on application requirements. Show less

Developed, planned and implemented annual product roadmap; worked collaboratively with cross functional teams as part of the agile development process; worked with internal and external clients to develop business requirements; vendor management; played key role in CCHIT 2011 and Meaningful Use Stage 1 certifications and managed a team of seven.

Responsible for on-boarding and training of all new clients, including insurance enrollment, company set up/configuration, training and documentation (averaged 40 concurrent client implementations); Developed on-line web-based implementation training program reducing travel expenses by 95%; Played key role in development of channel partner relationships.

Responsible for training and education all medical group physicians in proper billing and coding practices; Performed annual chart audits; Designed, developmed and implemented inpatient and outpatient documentation templates.

Provided practice management consulting to primary care practices and specialists on issues relating to billing, coding, documentation, strategic planning, organizational structure, governance and patient satisfaction.

Responsible for developing all aspects of training, documentation, installation and customer support for a web-based practice management system (CareTracker); Worked closely with the development team on new feature/functionality requirements and performed QA activities.

Provided management consulting to group primary care practices and specialists on issues relating to billing, coding, documentation, strategic planning, organizational structure, governance and patient satisfaction; Successfully facilitated a physician strategic retreat for a Boston based pediatric Otolaryngology practice.

Responsible for running a 13 physician, multi-specialty practice with three locations and 100 employeee; Key stakeholder involved with coordinating multiple practice mergers and integration; Oversaw the development, design and construction of over 20,000 square feet of medical office space.

Managed national support team for MENDS II practice management software.