Donna Hernandez

Donna Hernandez Email and Phone Number

Richmond, VA, US
Donna Hernandez's Location
Richmond, Virginia, United States, United States
Donna Hernandez's Contact Details

Donna Hernandez work email

Donna Hernandez personal email

n/a
About Donna Hernandez

Based in Richmond, VA, I am a dedicated IT Specialist with a strong emphasis on Azure system and security administration. I am passionate about enhancing security protocols, optimizing operational efficiency, and utilizing innovative technology to protect sensitive data.🔑 Key Skills:Azure System and Security Administration: Experienced in managing Azure environments to ensure security and performance.Security Protocol Implementation: Proficient in implementing Conditional Access and Multi-Factor Authentication (MFA) to safeguard organizational assets.Cloud Services Management: Skilled in managing cloud services to drive seamless operations.📚 Education & Certification: I am on the verge of graduating from J. Sargeant Reynolds Community College in May 2025 with an AAS in Information Systems Technology, focusing on Cloud Computing and Cybersecurity. In parallel, I am preparing for my CompTIA Security+ certification, reflecting my commitment to continuous professional development. Following my graduation, I plan to pursue a bachelor’s degree at Old Dominion University (ODU) to further enhance my knowledge and skills.

Donna Hernandez's Current Company Details
VCU Office of the Vice President for Research and Innovation

Vcu Office Of The Vice President For Research And Innovation

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Senior Endpoint Specialist
Richmond, VA, US
Donna Hernandez Work Experience Details
  • Vcu Office Of The Vice President For Research And Innovation
    Senior Endpoint Specialist
    Vcu Office Of The Vice President For Research And Innovation
    Richmond, Va, Us
  • Vcu Office Of The Vice President For Research And Innovation
    Senior It/Desktop Support
    Vcu Office Of The Vice President For Research And Innovation Dec 2024 - Present
    Virginia, United States
  • Care Advantage, Inc.
    It Specialist
    Care Advantage, Inc. Jan 2023 - Dec 2024
    Virginia, United States
    • Provided technical support for 500 users, resolved issues related to software, hardware, and networking, and achieved a 95% satisfaction rate.• Administered virtual machines (VMs) including Windows Server 2016 and 2019 managing IAM, storage, Active Directory, and DNS to ensure seamless operations.• Centralized mobile device management for 150 devices by implementing Android and iOS solutions in Microsoft Intune.• Managed inventory of Windows workstations, ensuring accurate tracking and updates across three major management consoles.
  • Target
    Technical Support
    Target Oct 2020 - Jan 2023
    Virginia, United States
    • Diagnosed and resolved hardware and software issues, including desktops, laptops, printers, and mobile devices, achieving an average resolution time of under 30 minutes.• Responded to incoming support requests and provided technical assistance to over 20+ end-users daily, ensuring swift resolution of issues and maintaining high levels of customer satisfaction.• Troubleshoot network connectivity issues and assisted with basic network troubleshooting, resulting in a 15% reduction in network-related incidents.
  • Burlington Stores, Inc.
    Customer Service Representative
    Burlington Stores, Inc. Jul 2018 - Feb 2019
    Virginia, United States
    •Built a recurrent pool of Spanish-speaking customers by engaging and communicating effectively, which increased sales and customer volume per week•Implemented changes to increase checkout speed by analyzing and customizing a variety of checkout procedures, which led to repeat business and favorable customer feedback•Improved customer service by resolving the majority of customer issues and training new staff on handling various situations based on positive past experiences, resulting in excellent customer satisfaction

Donna Hernandez Education Details

Frequently Asked Questions about Donna Hernandez

What company does Donna Hernandez work for?

Donna Hernandez works for Vcu Office Of The Vice President For Research And Innovation

What is Donna Hernandez's role at the current company?

Donna Hernandez's current role is Senior Endpoint Specialist.

What is Donna Hernandez's email address?

Donna Hernandez's email address is dh****@****inc.com

What schools did Donna Hernandez attend?

Donna Hernandez attended J Sargeant Reynolds Community College, Merit America.

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