Donna Hughes Email and Phone Number

SENDCO Administrator Coordinator • The primary focus of the role was to provide support to 2 SENDCO’s (Special Education, Needs and Disability Coordinators) overseeing all aspects of Administration• Contributed to the development of SEN / Administration policies • Liaised with staff and other relevant professionals and feeder schools • Developed and maintained recording and information systems using the school’s MIS systems (SIMS) and appropriate pupil files (SHAREPOINT)• Responsible for the care of, accuracy, confidentiality, security and maintenance of MIS systems• Worked alongside the SENDCo’s to support the completion and submission of EHCPs • Raised purchase orders as requested • Contributed to the development and implementation of Individual Learning Plans for pupils • Organised and attended meetings providing an accurate minute taking service as required by the SENDCo• Participated in training and other learning activities as required (Child welfare)• To recognise own strengths and areas of expertise and use these to advise and support others • Treated all users of the College with courtesy and consideration • Presented a positive personal image, contributing to a welcoming College environment which supports equal opportunities for all • Promoted and ensured the health and safety of all pupils, staff and visitors, (in accordance with appropriate health and safety legislation) at all times • Organised the travel expenses • Answering the phone, transferring calls• Greeted people on entry of the building • Sending emails and taking messages • Photocopying• Filing• Scanning• Dealing with Teachers, Parents and other centres on a daily basis• Full DBS • Knowledge of Microsoft packages• Had to maintain a Confidential approach due to the nature of the school• Worked well under pressure • Ordered Stationery• Dealt with all deliveries and checked them off• Organised/franked and sent out post

• Help to organise delegate travel and attendance at international meetings and congresses ranging from 80 – 150 people• Worked mainly on the delegate management side to ensure all attendees had the correct flights, hotel bookings and visas • Working on events based in Europe and Asia, the fist being in Rome and the second in Hong Kong and Munich • Respected and dealt with all different cultures to ensure lasting relationships where met – Worked with stakeholders from around the World, always respecting their different cultures and values • Worked closely with the companies’ travel agencies in the UK, Japan and Taiwan to ensure all flights were booked accurately for each delegate• Corresponded with the local destination management company and booked transfers for each delegate to and from the airport to the hotel• Involved in the decision making when choosing off site diner venues and menus• Accurate minute taking for the project lead for the weekly conference call to the client based in around the UK and Europe • Ensured that the delivery of high quality, well executed projects result in Clients expressing satisfaction with the service provided which may then result in additional business referrals • Maintains confidentiality of information at all times on site (on events) and in the office and outside the work place• Ensured all pre- planning and on-site tasks are delivered on time, to a high quality standard, within project scope and objectives • Worked independently and as part of a team to meet internal/external client needs with a focus on client satisfaction • Demonstrated the ability to complete assigned tasks, meet project deadlines and achieve project objectives • Identified opportunities to improve project efficiency from my experience within other similar roles • Managed multiple and varied tasks with enthusiasm and prioritised workload with attention to detail

My role at Trapeze Bar is similar to Match Bar but the 2 places are completely different: Trapeze Set over 2 levels and bathed in faded circus glamour we aim to excite and delight!On the ground floor you’ll find a creative cocktail list, simple but tasty menu and a spectacular party while downstairs it’s the underground sound of real house and deep disco every weekend from some of London’s finest DJs and promoters.The inspiration comes from one of the UK’s oldest Circus schools which is based very close to the bar in Hoxton Square – National Centre for Circus Arts. There is also a Mezzanine level which has its own Bar and can hold up to 60 people, great for celebrating any occasion.

MATCH! London is the home of original, innovative, freshly made cocktails, located just off Oxford Street and in the hub of the best of the west end’s shops. My Role;Solely responsible for booking in all enquiries via the telephone and e-mail Negotiating rates with the customer to guarantee maximum returns for the barFocus on customer engagement ensuring high service levels throughout the entire customer interaction from initial engagement, up to/during the event and afterwards to secure recurring businessCreating good customer experiences and building strong long lasting relationshipsIncrease revenue through up-selling bolt-ons and upgrades to increase revenue and spend per headEvent management and planning: organising events ranging from 10 – 300 people. Anything from small meetings, drinks receptions, to company/product launch parties, to speed dating and singles nightsEngaging local businesses to build and improve reputation, that will ultimately serve to further drive salesManage and execute all digital marketing activities, leveraging social media channels to communicate: offers, promotions and events via Facebook, LinkedIn, Twitter and the websiteSuccessfully and confidently managing a small team in the absence of the General managerExcellent organisational and planning skills with the ability to work under pressure, making rapid on the spot decisionsAttending weekly management meetings for updates and reviews on the bars annual business plan to ensure the team to achieve the relevant goalsComputer literate, competent with Microsoft Office packages including Word, Excel and Power Point

Dealt with all with incoming enquires by phone and emailEnsured all enquiries and quotes are promptly followed up and dealt with within a 2 hour period Logged all details into the rendezvous event management softwareCreated detailed proposal documents, and providing customers with quotations Working with high profile clients including, M & S, LOCOG, BBC, Lloyds TSB, BNY MelonPrepared contracts and sent invoices to clients once they confirmed their bookingCarried out informative and professional client site visitsUp-selling products such as food & beverage and audio visual Confirmed final details to ensure the smooth running of all events Coordinating pre event details, leasing wit clients and sub contractors Represented the organisation at trade exhibitions and events such as Confex and Square MealBuilt client and agent relationships to develop repeat business opportunities Designated Christmas coordinator for 2012Research of current market trends, identifying new business opportunities Pro-actives sales calls, revisiting past private and corporate bookings, to increase salesEnsuring all calls and e-mails are up to at least 85% BDRC standard

Greeted customers and clients in a professional yet friendly manner.Operated the main switchboard, and dealt with telephone calls effectively by referring them to the appropriate office or taking messages and ensuring they are passed on to the correct person.Arranged collection of couriers and distributed incoming deliveries in an effective manner and made sure all deliveries where logged in and accounted for.Worked closely with the sales team and operations department to gain knowledge and understanding of meetings, conferences and catering with an events environment.Created graphics and signage for the events, as well as putting together client information packsFranked all outing post and prepared necessary post for special/recorded deliveries etc.Ensured reception area is kept clean and tidy at all times and kept brochure stands stocked.Working alongside the duty manager during evening and weekend events and assisting with operational side of the business.