Senior Project Manager
Current
May 2023 - Present
AeroLeads people directory · profile
Donna Dickson Email & Phone Number
Senior Project Manager
at
Hexure
1 work email found
@insurancetechnologies.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Project Manager
Location
Colorado Springs, Colorado, United States
Who is Donna Dickson? Overview
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Quick answer
Donna Dickson is listed as Senior Project Manager at Hexure, based in Colorado Springs, Colorado, United States. AeroLeads shows a work email signal at insurancetechnologies.com and a matched LinkedIn profile for Donna Dickson.
Donna Dickson previously worked as IT Project Manager at Hexure and Customer Service Desktop (CoFEE Anywhere) Development Production IR Triage at Verizon. Donna Dickson holds Bachelor'S Degree, Computer Science from Troy University.
Company email context
Email format at Hexure
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{first_initial}{last}@insurancetechnologies.com
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Profile bio
About Donna Dickson
Seeking Full-time Remote Position in Information Technology.Accomplished and highly organized IT Specialist with a solid history of achievement as a Project Manager, Analyst, and Problem Solver. Strong foundation in time management, communication, prioritization, and multitasking. Self motivated leader that takes ownership and values commitment.Team player known as the go-to resource for new tasks and processes. Masters new systems and processes quickly. Proven asset in both requirements analysis and issue resolution. Innate ability to discover issues that may have been previously missed. Excellent working relationship with project stakeholders and other coordinating teams.
Current workplace
Donna Dickson's current company
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11 roles · 26 years
Donna Dickson work experience
A career timeline built from the work history available for this profile.
It Project Manager
Aug 2020 - May 2023
Customer Service Desktop (Cofee Anywhere) Development Production Ir Triage
- Researched and Analyzed Production IRs to determine the root causes for issues reported by the call centers. Determined whether the issue resided with our team or with another team and made updates and routed.
- Previouis year, worked over 3000 issues.
2014 - 2019
~5 yrs
Customer Service Desktop (Cofee Anywhere) Development Tester
Supported the Development team in Development Testing as needed based on the size and impact of the project to ensure code checked in and moved to Integration Testing was issue free.
2014 - 2019
~5 yrs
Customer Service Desktop (Cofee Anywhere) Development Production Support Project Manager
- Expedited and monitored top issues reported by the customer service centers. Worked with both external teams and the Governance Committee to address volumes and aging issues. Collaborated to design and define process.
- Assisted with Service Now Roll-out, ensuring the teams needs were addressed as well as assisted with UAT testing and process definition for the new issue reporting tool. Prior to rollout, identified multiple high.
- Worked with the Service Now team to stabilize the Service Now and JIRA interfaces.
- Pursued AWS Certified Solutions Architect Associate training.
2013 - 2019
~6 yrs
Customer Service Desktop (Cofee Anywhere) Development Project Manager
- Tracked and reported on team projects, LOEs, commitments, issues, and other milestone dates as well as provided Budget/Funding reporting. Created/Updated tracking documents that allowed the team to track milestones as.
- Responsible for CA (Change Authorization) Process.
2010 - 2019
~9 yrs
Finance Single Point Of Contact (Spoc) For Customer Service Desktop (Cofee)
Tracked project LOEs, budget allocations for charge IDs, and time physically charged to each project to detect any area where time was being under or over reported based on LOEs given for the Director. Provided a Weekly Financial Accountability Spreadsheet to managers and director, as well as pointed out any areas of concern. Provided weekly report for the.
2009 - 2010
~1 yr
Development Organization/Director Single Point Of Contact (Spoc)
Coordinated items for the Director that management and/or employees needed to be made aware of or items that needed to be addressed (Compliance training, auditing rules and processes, etc). Monitored assigned tasks through completion and reported progress back to the Director as well as the SPOC lead.
2007 - 2009
~2 yrs
Customer Service Desktop (Systemone) Application Project Manager/Business Analyst
- Analyzed project requirements for the former MCI desktop and created the Development Analysis and Design Document. Obtained the Level of Efforts required by the Development and Quality Assurance teams for each project..
- Application SME
2006 - 2009
~3 yrs
Customer Service Desktop (Systemone) Quality Assurance Lead
- Planned and coordinated activities required for Quality Assurance to accomplish the required testing of each release. Evaluated individual test plans, test cases, and test execution plans into a single plan per release.
- Application SME
2006 - 2009
~3 yrs
Customer Service Desktop (Systemone) Quality Assurance Lead
- Planned and coordinated activities required for MCI's Customer Service Desktop (SystemOne) Quality Assurance to accomplish the required testing of each single release. Evaluated individual test plans, test cases, and.
- Application SME
2000 - 2006
~6 yrs
2 education records
Donna Dickson education
Bachelor'S Degree, Computer Science
Education record
FAQ
Frequently asked questions about Donna Dickson
Quick answers generated from the profile data available on this page.
What company does Donna Dickson work for?
Donna Dickson works for Hexure.
What is Donna Dickson's role at Hexure?
Donna Dickson is listed as Senior Project Manager at Hexure.
What is Donna Dickson's email address?
AeroLeads has found 1 work email signal at @insurancetechnologies.com for Donna Dickson at Hexure.
Where is Donna Dickson based?
Donna Dickson is based in Colorado Springs, Colorado, United States while working with Hexure.
What companies has Donna Dickson worked for?
Donna Dickson has worked for Hexure, Verizon, and Mci.
How can I contact Donna Dickson?
You can use AeroLeads to view verified contact signals for Donna Dickson at Hexure, including work email, phone, and LinkedIn data when available.
What schools did Donna Dickson attend?
Donna Dickson holds Bachelor'S Degree, Computer Science from Troy University.
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