Donna Jacques Email & Phone Number

Set up of all New Hires to the ADP Learning Management System and assist with course curriculum for their skill set.Remote assist with training consultants in the field.Assist consultants with completing training requirements for e-learning, instructor-led coach classes and virtual classes.

As an Application Lead for Parts and Service, provide technical expertise in system software implementation and client training for National/ Strategic projects and Major Markets, throughout the United States and Canada • Provide successful on site system implementations, product training and support to our clients throughout the United States and Canada within the designated timelines.• Work closely with Project Managers and Project Leads during the install processes always contributing in the efforts to improve the processes, resulting in the implementation of many standards throughout the projects.• Participate in daily status meetings with department managers, application leads, project managers and project leads confirming progress, verifying client concerns and propose resolution timelines while on site. • Prioritize client out of scope requests.• Contributed to the development of a standards guide for Parts and Service installs used on several projects.• Value professional development through commitment to training.• Assist team members in their training techniques and customization of applications by creating outlines and documentation, increasing their value to the company and consistency on the installs.

Associates Degree, Business/Computer Programming

Computer Programming and Accounting

Computer Programming