• Background encompasses more than 25 years of experience in the insurance industry; developed a track record of increasing profitability and efficiency through expertise in sales, client relations, and office processes.• Able to manage time productively, follow projects through to completion, and perform well under pressure.• Dependable and versatile with strong interpersonal, communication, organizational, and problem-solving skills.• Computer skills include Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Outlook, and various insurance industry software programs.

Investigate, analyze and determine the extent of Progressive’s liability concerning personal injury claims to affect settlement. Correspond with or interview agents, police, and insured’s to compile and analyze information to make accurate medical coverage decisions.• Perform detailed coverage assessments to identify accurate liability decisions.• Interview and take statements from insured’s.• Document claim activity from beginning to end as well as communicate medical coverage to insured’s.• Calculate and execute payment of claims and resolution of claims without payment.• Effectively build successful rapport with all parties to ensure a successful settlement.

Investigate, analyze and determine the extent of Progressive’s liability concerning loss and damages and attempts to affect settlement with claims. Correspond with or interview agents, police, witnesses, insured’s and claimants to compile and analyze information to make accurate liability decisions.• Performed detailed coverage assessments to identify accurate liability decisions.• Interviewed and took statements from insured’s and claimants.• Documented claim activity from beginning to end as well as communicate liability.• Calculated and executed payment of claims and resolution of claims without payment.• Effectively built successful rapport with all parties to ensure a successful settlement.

Planned, coordinated, and performed diverse sales, processing, underwriting, and customer service activities for a top producing insurance agent. Sold a wide range of personal and commercial lines including life insurance. Handled all accounts from initial application through servicing.• Performed detailed client assessments to identify needs and structure appropriate insurance programs.• Pre-qualified clients in accordance with stringent underwriting guidelines and personal backgrounds.• Communicated extensively with underwriting to resolve issues and coordinate approvals.• Maintained an environment dedicated to providing optimal levels of service to ensure customer satisfaction and promote long-term account retention; educated clients in all available insurance options.• Achieved a significant increase in revenue and customer base through numerous client referrals; attained an exceptionally high rate of renewals through outstanding customer service and timely problem resolution.• Increased revenue by cross-selling additional products and lines; developed and executed marketing strategies and sales campaigns targeting existing customers.