Donna Lanctot Email & Phone Number

Québec, Quebec, Canada

Québec City, Quebec, Canada

-Any and all administrative tasks-Handling of calls-Handling of Purchase orders-Creation and modification of procedures, orders, and new suppliers-Translation of documentations-Organization of social activities and events-Management of company supply orders and food -Filing of Vendor orders

Quebec, Canada

-Participate in the creation of an annual marketing plan and budget-Supervised and managed the relationship with marketing with all marketing documentation;-Managed newsletter and advertising campaigns.-Created public visibility for the company-Managed corporate CRM: Entry of information, fields, layout and application design.-Registered and followed the different sales channels with technical proposals and documentation of plans.

Quebec, Canada

-(Marketing assistant) Manage timelines and social media posts for corporate Marketing-Order processing-Trade show preparation Exhibitor forms, payments, equipment shipments-Reservations for business trips (flight, car rental, hotel) -Assistant to VP and President of company-Filing and organization of clients documentation-Manage Shipping and Receiving (commercial logistics) -Purchasing business materials upon request and as needed-Sales assistant (review of… Show more -(Marketing assistant) Manage timelines and social media posts for corporate Marketing-Order processing-Trade show preparation Exhibitor forms, payments, equipment shipments-Reservations for business trips (flight, car rental, hotel) -Assistant to VP and President of company-Filing and organization of clients documentation-Manage Shipping and Receiving (commercial logistics) -Purchasing business materials upon request and as needed-Sales assistant (review of price and terms of contracts) -Distribution of incoming mail-Reception, Welcome and answering incoming calls (directing and screening of calls) -Coordination and Organization of company social events -Manage inventory-Manage annual client surveys-Scan and file all client and supplier orders -Make any service calls for the company's office machines Show less

Quebec, Canada

-Demonstrated leadership as supervisor: motivating, monitored, evaluated and coached teleconference agents-Support driven to be present to the team on the floor-Support and maintain service performance from team-Analyse and Present business procedures-Quality assurance-Investigation research done on any business incidents that were customer affecting

Quebec, Canada

-Managed the call flow and assigned cases submitted online to ensure adequate staffing and availability-Monitored the agent schedule adherence and optimized the workflow by reorganizing breaks and lunches to minimize delays on the audio queues and maximize coverage-Gathered data to create/update reports, observation of trends & provide management with feedback (point of reference as lead coordinator)-Ensured agents adherence to tasks

Quebec, Canada

-Handled customer complaints and documented cases with specific, clear and concise details-In-depth and thorough knowledge of product for full product support, assignment of cases to support specialists or dispatched to technicians when remote assistance has failed