Donna Reed Email & Phone Number

Winter Garden, Fl, Us

Greater Orlando

Led an Agile team comprised of a BBPC Lead as well as 5 Business Advisors to deliver the new Loan Operating System for consumer lending. Selected accomplishments include:• Accountable for resolving 9 Issues (3 High, 2 Medium, 4 Low) impacting Consumer Lending by working with legal, compliance and process owners including remediation of 4 of the issues.• Mentored Business Advisors by providing growth opportunities and promoting several who continue to deliver on the ART’s vision.• Led 2 teammates who gathered triage information and presented to stakeholders monthly to determine whether they rose to the level of an Issue.• Assisted in determining priority and timeline of feature creation and releases with stakeholder input in order to deliver consumer products to members in a timely manner.• Decomposed business and technical requirements for the purpose of planning and executing solutions in order to deliver the consumer lending origination engine in a quality manner. These features supplemented the work needed to ensure board deliverables would be met.

Greater Orlando

Individual Contributor role serving as primary resource to cross functional team members to advise on risk mitigation opportunities. Selected accomplishments include:• Collaborated with Earnst and Young through the canvas platform. Gathered support documents from USAA stakeholders and uploaded after redaction to EY in order to meet deadlines of deliverables.• Executed multiple initiatives in support of risk, audit, ECORT, compliance and business partners.• Supported all testing, monitoring, assessments, audit and exam engagements for Retail Bank

Orlando, Florida Area

Lead Managers and their teams over Retail Underwriting, Credit Analysis and SPOC Lending Specialists BB&T Leadership Institute February 2020

Orlando, Florida

Senior Operations Manager over both Atlanta and Orlando Consumer Lending Sales Centers.• Managed end to end process of selecting and on-boarding new vendors including design and roll out of RFP vendor selection, contract negotiation, risk assessment, audits, site visits, SOW’s, monitoring and accountability• Ensured originations/fulfillment teams operated within organizational design, workflow, role and assignment standards• Executed end to end process improvement and workflow optimization to decrease cycle times under 30 days for HELOC and same day Non-Equity loan products• First line of defense risk management process owner, partnered cross-functionally with risk and compliance in risk remediation with effective audits and assessments year over year• Trained in Lean Six Sigma project management methodologies• 2018 JD Power Award Winner for Home Equity Lending Originations• Executive Banking School 2018 and 2019• Completed Leadership Development Program 2018

Orlando, Florida Area

• Partnered with risk and compliance leaders for effective audits and remediations• Identified as Top Talent 2012, 2013, 2014 and 2015 – program ended for my job grade in 2016.• Continued Engagement score improvement year over year earning recognition from Bill Rogers 2016, 2017, 2018.• Lead consumer lending production center managers and teams comprised of Retail, Mortgage Cross Sell, Private Lending, Subordinations, Credit Card Underwriting, Maturing Account center, Appraisal Review and Collateral Monitoring • Lead day to day lending center operations including underwriting, processing, client support, loan officer SPOC, income review, pipeline management, appraisal review, incentives and escalations.• Third party risk management of suppliers/vendors including engagement, site visits, audits, assessments, contract management, RFP, SOW’s, onboarding, etc.• Implemented several outsourcing strategies for efficiency and cost reduction • Created and lead the maturing account center which focused on refinancing qualified HELOC prior to maturity to reduce client payment shock

Orlando, Florida Area

Business lending unit leader assisting Underwriting and Closing teams with end to end process improvementEdgeLeader in Management 2008.Compass Award Winner 2008Improved teammate engagement scores by 12% 2010-2011Managed Business Recapture Project and recaptured $14MM in potential lossesStreamlined construction administration process. Successfully launched direct to client and second look processes for the channel. Improved closing process.