Donna Mackey Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Serve as an in-person resource for Americans who want additional assistance in shopping for and enrolling in plans in the Health Insurance Marketplace. Also, provide assistance with Dental, Hearing and VisionMedicare Supplements & Medicare AdvantageLife InsuranceFinal Expense Hospital Indemnity, Cancer & Stroke Policies

Houston, Tx

• Ability to generate leads from referrals and local strategic research and prospecting. • Ability to clearly explain the benefits offered by the Medicare Advantage plans in a manner that ensures beneficiaries understand eligibility requirements, the Medicare review /approval process of their enrollment application and Plan benefits. • Experience working with a specific population (Medicare, Medicaid, and Dual Eligible).• Maintain confidentiality and comply with Health Insurance Portability and Accountability (HIPPA)• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customer. • Ability to work independently.

Houston, Texas Area

• Reviewed recorded sales and consultative calls for accuracy, compliance, and completeness.• Provided information to management and Team Leads for BA (agent) development and evaluations, suggest back end improvements to facilitate efficiency and minimize liability.• Prepared spreadsheet reports to maintain quality measurements by tracking and trending compliance violations.