Donna Miller Email and Phone Number

Site Readiness, Change Management & Training Development and DeploymentManagement of Global IT Training Team for Enterprise Systems, SAP, Oracle, Saba, Enovia, Agile PLM, Documentum and others. Development and deployment of enterprise system training for new and existing users, incorporating change control through global curriculum with new functionality and updates of systems/processes. Managed multi-million dollars project budgets, headcount, resource allocation and chargeback planning, AOP and project estimations. Engage global stakeholders and Business Unit Leads for planning and communication of employee site readiness measures. Manager, Global IT 2005-2009Training Development and DeploymentDevelop and implement global training strategy for validated systems for FDA compliance and audit purposes. Utilizing LMS to track and record all training and establishing role or job based certifications for end users. Implemented Instructor certification and training, on-the -job coaching standards for users across the system and globe. Establish global training deployment planning for M&A with the incorporation of change management and site readiness principles and standards for tracking milestones and end user engagement for successful rollouts. Established global Role Management process in 2 phases: for deployment of large-scale projects and for sustainment of EUA by training site personnel to execute.Manager, Customer Service 2002-2005U.S. Cardiovascular and Structural Heart BusinessesManaged Customer Service Teams for East, Midwest, South and West Regions. Dealt daily with Regional CRDM field VPs, District Managers and Sales Reps on issues of sales, product availability, product launches and target planning, obsolescence planning and consignment agreement levels with Customers. Managed 42 Customer Service reps.

Creation of first Medtronic Global New Employee Orientation Program leading multinational team across Medtronic for development, alignment and implementation of consistent messages and experiences for Medtronic new hires. Creation and delivery of Medtronic Training Programs taught to all new MDT hires. Development of Employee Program for Engineering Training with Univ of MN and Cardiovascular Training on-site. Lead Twin Cities New Employee Training Sessions for all 8 local facilities. Software SystemseLearning Authoring Tools: Captivate, Oracle User Productivity Kit & Tutor (Simulation Production and eLearning Courseware Tool), Articulate, Flash, Adobe PhotoshopLMS: Saba and PeopleSoftProficient in standard MS Office software: Excel, Word, Power Point, Project, Outlook

Hand picked for Customer Service Consolidation Project (York Project) to Lead and Manage Training efforts. Training of 200 new hires over the course of 18 months on Medtronic order entry system, supply chain, products and CRDM, CV, Vascular & Neuro business processes. Closing of USCV customer service regional offices and business units offices documentation of local processes and consolidation into Customer Service working procedures.