I currently am responsible for running the front office for HPCTC. As the Office Administrator I make sure all the students and senior management needs are met in a timely and efficient manner.

Consistently met deadlines for all assigned accounts; administered and monitored overall reviews and progressive discipline forms; and facilitated various coaching and development programs for associates. Developed and maintained complete and accurate statistical records for teams, teller sheets, volume counts,error counts, as well as time and attendance scheduling; adhered to company policies and procedures. Proficiently supervised department teams and guaranteed that all assigned works were done quickly and accurately to meet internal and external deadlines; directed 20 to 30 employees within the organization. Organized and conducted monthly staff meeting, one-on-one interviews, and annual reviews; traced various file transmissions and oversaw ImageScan, NCR 7780, data entry, and credit card processing ensuring that all deadlines were met.

Spearheaded small to medium-sized non-exempt staff and organized production functions connected to electronic deposit and processing of ECL and Image Exchange files. Competently facilitated image processing exceeding 50M items exchanged monthly for multiple processing sites. Served as key team member ensuring compliant Image project execution. Rendered outstanding support to intermediate and expert functions of production applications, and guaranteed the timely transmission of image cash letters. Arranged the processing of all image-related functions, including monitoring of inbound files and processing and keying functions related to Image Exchange files. Ensured the completion of all image activity in accordance to established service level agreements (SLA) within time constraints. Effectively achieved 75% rating for the coordination of all outbound image cash letter activity. Completed all system and production end-of-the-day functions, such as server shutdowns, checklists completion, and routine system maintenance functions.