Teaching children 5 to 17 Safety Around Water skills with the Detroit Swims program via the YMCA.

Process the billing for appraisals

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Handled inbound calls for a technical support help desk for Johnson Controls.

Perform the validation of health care riders which must be in compliance with the National Health Care Reform Program for all Blue Cross Blue Shield clients.. As an analyst on this project multiple clients within the Blue Cross Blue Shield and Blue Care Network system were contacted to complete required mandated surveys a 90% response rate was achieved during this project.

Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group. This activity includes, but is not limited to: Planning, prioritizing, and assigning work, team member face to face meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings, observing team member behavior by walking around, and listening to calls. Provide first level leader support in chain of command with team members. Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration.Plan and communicate the daily production schedule to staff and maintain control of the inventory.Monitor processes and ensure that operational standards and customer specific performance guarantees are met.Identify opportunities and implement solutions for workflow, system, and other process improvements.Develop and maintain strong and positive working relationships with respective Union Leadership.Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.Participate in hiring and selection of team members.Maintain professional and technical knowledge by attending workshops, reviewing professional publications, and benchmarking best practices.

Consistently met deadlines for all assigned accounts; administered and monitored overall reviews and progressive discipline forms; and facilitated various coaching and development programs for associates.-Developed and maintained complete and accurate statistical records for teams, teller sheets, volume counts, error counts, as well as time and attendance scheduling; adhered to company policies and procedures.-Proficiently supervised department teams and guaranteed that all assigned works were done quickly and accurately to meet internal and external deadlines; directed 20 to 30 employees within the organization.-Organized and conducted monthly staff meeting, one-on-one interviews, and annual reviews; traced various file transmissions and oversaw ImageScan, NCR 7780, data entry, and credit card processing ensuring that all deadlines were met.

-Spearheaded small to medium-sized non-exempt staff and organized production functions connected to electronic deposit and processing of ECL and Image Exchange files.-Competently facilitated image processing exceeding 50M items exchanged monthly for multiple processing sites.-Served as key team member ensuring compliant Image project execution.-Rendered outstanding support to intermediate and expert functions of production applications, and guaranteed the timely transmission of image cash letters.-Arranged the processing of all image-related functions, including monitoring of inbound files and processing and keying functions related to Image Exchange files.-Ensured the completion of all image activity in accordance to established service level agreements (SLA) within time constraints.-Effectively achieved 75% rating for the coordination of all outbound image cash letter activity.-Completed all system and production end-of-the-day functions, such as server shutdowns, checklists completion, and routine system maintenance functions.-Substantially minimized risks involved in image processing by 15% through proper monitoring and execution of systematic and manual controls; handled the troubleshooting of all system and production issues.-Successfully enhanced capabilities and decreased risks in process improvements, documentation enhancements, and system control improvements. -Led all staff resources and provided constructive feedback to staff members.-Acted as subject matter expert for external contacts and maintained constant communication to senior management and technical resources.-Oversaw all human resource policies and procedures, and worked directly with Image manager and site leadership to coordinate task execution; trained and developed employees to their fullest potential and provided various challenging opportunities resulting in enhanced career growth.-Established effective talent pool to ensure adequate bench strength and succession planning.