• Provides project management and technical expertise for installation and maintenance of computer systems, networks, and related components including system software, software products and upgrades, and configuration changes.• Researches and determines best practices for installation procedures and makes recommendations to management.• Designs, develops, and implements information technology, information security, and business continuity projects in conjunction with head office staff.• Recommends, procures, installs, and maintains automation hardware and software.• Collaborates with head office and system automation staff for successful project implementations.• Manages department budget and provides branch departments with information technology budget planning expertise.• Manages business continuity function for the Nashville branch. Creates and maintains documented plans, contact information, and conducts contingency preparedness exercises.• Performs information security reviews for the Nashville Branch and works with Atlanta Information Security staff to adjust user access as needed.• Analyzes information security needs in conjunction with users and management and ensures access is setup properly for users.• Determines user needs and recommends changes in hardware or software to maintain or enhance performance and designs, tests, and implements enhancements programs.• Utilizes analytical and problem solving skills to provide excellent customer service to end users at the Nashville Branch.• Produces training materials and trains end users on new technology.• Designs and conducts training classes for end users on new technology.• Effective communicator able to explain complex concepts and ideas to non-technical individuals. Able to establish rapport and credibility with diverse groups.

• Procured and maintained PC hardware and software for 200 users.• Maintained mainframe, minicomputer, phone and voice mail hardware and software.• Trained users on hardware and software.