Donna Read Email & Phone Number

Responsible for the launch of the companies latest innovation , Dynamic Highway. Project managing the new unique , in house online data sharing service. Seeking new business opportunities by approaching suppliers / distributors to explain the benefits of adding their data to Dynamic Highway. Providing account management to existing customers & working with them to ensure they are getting the best use from our products.

Bracknell

Contributing to Capita Knowledgepools growth and service strategy by proactively working with the Account Directors & Leadership team. Ownership of the delivery of large scale learning projects & programmes to time & cost. Responsible for delivering against balance scorecard measures & contribution towards the client account planning process. Hosting of weekly service review meetings & second line support for all complaints / issue management.

Bracknell

Working as part of the client team to deliver outsourced learning managed services to one of the UKs largest financial organisations. Ownership of delivering day to day learning enquiries & transactional activities in line with Key SLAs & performance metrics.

Farnborough

Responsible for delivering core service provision against contractual agreement. Day to day management of external vendors & internal / external engineers to ensure service operating model was achieved. Pro -actively initiating service changes through appropriate internal / external stakeholder engagement.

Camberley

Leading an on-site sales team to focus on maximising customer spend against operating targets. Keyholder status with line management responsibility & service excellence ownership.