Donna Rowe serves as the Client Services Manager and oversees all aspects of customer service and support, including client onboarding, training, implementation and problem resolution. A StoneHill veteran with over 23 years in the Mortgage Industry and has held several leadership roles with expertise in Operations, Secondary Marketing, Correspondent Lending, Post Closing and Quality Control.

Manage operations including secondary marketing, post closing and investor relations. Work with investors, warehouse banks, brokers, and correspondents to find the best business relationships for both parties. Find ways to increase profitability while streamlining processes. Work with Secondary Marketing to ensure proper policies and procedures are in place to ensure profitability and productivity. Key Results:Manage operations including secondary marketing, Post Closing, and investor relationsManage all Investor, warehouse line packages, agreements and maintain relationshipsManage Correspondent and Broker approvals and maintain relationshipsStreamline processes throughout company to ensure workflow through departments is productive

Investor RelationsManage relationships with investors and warehouse banks, explore ways to enhance the relationships and streamline processes. Work with investors, warehouse banks, brokers, and correspondents to come up with ways to increase volume and profitability. Key Results:Manage all Investor, warehouse line packages, agreements and maintain relationshipsManage all Correspondent, Broker Packages and maintain relationshipsStreamline processes between relationshipsWork with management to handle any issues that arise and find quick solutions to problemsManage Post Closing, Shipping, and Warehouse lines

MBS/Whole Loan DeliveryAdvanced through the corporate hierarchy to Vice President of MBS/Whole Loan Delivery while maintaining leadership over three departments. Key Results:Managed corporate funding pipelines, including MBS pipeline management of over $2 billion.Supervised the management of whole loan delivery, mortgage backed securities and correspondent lending divisions (90 Plus Employees)Responsible for implementation of immediate changes required by the board of directors and other C-Level officersFostered many relationships with warehouse banks and investors Maintained relationships between Investors and Capital Markets, assisted with Mortgage Backed Securities, Mandatory/AOT, and Whole Loan Bulk sales.Responsible for working closely with FHLMC and GNMA on a day to day basis, worked with their staff to insure timely results on any issues that may arise. Insured the flow from delivery to securitization was streamlined, improving productivity and quality.New product implementation and development oversightWorked with development team to create best execution modelingResponsible for all allocations of MBS, Mandatory/AOT's and whole loan bulks, utilizing best execution models

Provisioned resources and assistance to mortgage brokers in the Southeast territory. Managed over one hundred active accounts in the region and serviced the bankruptcy cases. Key Results:Increased funding for the territory from $100,000 to $800,000 per fiscal yearAcquired new business relationships leading to increased company profitEstablished new business sales via pipeline and projected funding reports